Student Programs Specialist

ESSENTIAL FUNCTIONS:

• Performs advanced technical and administrative duties pertaining to specialized District programs; coordinates the technical administrative aspects of program planning and development.
• Assists and performs complex customer relations work to educate and market program services to businesses, organizations, potential program participants and the general public; performs assessments of organizational needs in order to develop and/or modify program goals.
• Serves as a lead worker, plans, coordinates and monitors the work of subordinate technical and clerical support staff; schedules, assigns and monitors the activities of part-time and/or student workers.
• Serves as a technical resource to others regarding the most complex program activities and issues; serves as the District liaison with outside agencies, groups and individuals regarding program support and activities.
• Assists and/or oversees the day-to-day operations of a program office or site.
• Performs comprehensive case management services for program participants; matches students with program services; networks with other service providers and makes appropriate referrals.
• Plans and coordinates outreach programs and activities; including the use of office space, by employers, college representatives and others.
• Plans, presents and delivers oral and visual presentations, orientations, workshops and seminars to students or community members on behalf of the program; meets with employers to promote and offer job employment services from the college; participates on committees and task forces as assigned.
• Plans and coordinates special activities, field trips, job fairs, on campus recruitments and other events; maintains master calendars; prepares informational newsletters and bulletins, highlighting upcoming events.
• Oversees and monitors student participation in assigned programs and services; monitors and evaluates program activities and procedures; plans, develops and presents recommendations to improve technical methods and techniques of program administration.
• Performs complex research on internal and external data, methods, mechanisms and processes; performs advanced technical data analyses and comparisons; compiles, prepares and presents data to management for evaluation.
• Enters, maintains, tracks, evaluates and presents complex data maintained in manual and/or automated systems; develops and runs complex computerized queries; tabulates and summarizes data; identifies trends and concerns; prepares summary reports.
• Explains and interprets complex program policies, regulations and operational procedures to people contacting the office such as faculty, students, staff and the general public.
• Reviews, verifies and processes program-related forms, applications and other documents based on applicable laws, regulations, policies and procedures; determines program/service eligibility; performs follow-up actions as needed.
• Meets with program participants to collect and review transcripts, test scores and other academic progress documents; provides technical information regarding transfer requirements and/or career goals; reviews and tracks progress related to educational and career plans; assists program participants in completing college enrollment, financial aid, scholarship and other applications.
• Organizes, plans and develops work accomplishment timelines.
• Maintains supply and equipment inventories; recommends needed purchases; prepares purchase requisitions; receives and processes invoices and forwards for payment.
• Establishes and maintains complex file and record systems, including those for confidential and sensitive materials.
• Independently responds to complex inquiries and correspondence; prepares information and data requested for administrative review; prepares reports, files, correspondence and other documents; may develop and prepare visual presentations, flyers, and graphic materials.
• Provide information and support services to students in various District programs and services.
• Design and develop promotional literature, pamphlets, forms, and displays of the various services offered by the District; virtual help desk support; update web pages and social media.
• Organize market events and workshops; contact and make arrangements for speakers; coordinate facilities and resources.
• May process financial transactions or contracts; initiate requisitions and purchase orders, as required.
• Perform related duties and responsibilities as assigned.

• Principles and procedures of student interviewing and assessment.
• Program goals, guidelines, policies, procedures and eligibility requirements of assigned program or service.
• Current issues and trends relative to assigned areas of responsibility.
• Principles and techniques of job search including resume writing, interviewing and follow-up.
• Principles and procedures of record keeping.
• Standard office procedures, methods and equipment including computers, internet research, database and MS Office software applications.
• Basic webpage and social media operations.
• Pertinent Federal, State and local codes, laws and regulations and the California Education Code.

• Provide assistance and information to students with educational or vocational barriers.
• Provide information to students and the public regarding availability of District programs and services.
• Determine eligibility and matriculation requirements for new and transfer students.
• Recognize and understand student needs and make appropriate referrals.
• Provide testing services to individual students and in support of various campus programs.
• Respond to a wide variety of requests and inquiries from students, faculty, staff and the public.
• Effectively present information to small and large groups.
• Work independently and as a member of a team.
• Prioritize assignments; organize and work on several projects simultaneously.
• Work in a dynamic, fast paced, and high demand environment.
• Communicate clearly and concisely, orally and in writing.
• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
• Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethnic backgrounds, and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responsiveness and cultural humility.