Customer Care Specialist

Staffmark is seeking a Customer Care Specialist to provide exceptional support to yearbook advisers and internal teams. This role manages yearbook agreements, maintains accurate records, and offers technical and customer support throughout the design and production process. You'll ensure a smooth experience from setup to delivery, including website assistance, troubleshooting, and issue resolution.

Pay: $20/hr | Shift: 8:30 AM - 5:00 PM CST

Responsibilities

• Process yearbook agreements, update bookings, and create/activate Yearbook APOs
• Maintain accurate records and support ongoing yearbook processes
• Provide prompt customer support via phone, chat, and Salesforce
• Assist with website navigation and troubleshoot technical issues
• Resolve inquiries and complaints, following up to ensure resolution
• Collaborate with sales, design, operations, and manufacturing teams
• Support yearbook advisers through production, addressing quality and delivery concerns
• Participate in process improvements and stay current on system updates and policies

Qualifications

• Associate's degree or equivalent experience
• 2+ years customer service experience or equivalent
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Salesforce
• Strong problem-solving, organizational, and troubleshooting skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to remain professional with challenging customer interactions
• Able to handle confidential information
• Ability to sit, stand, walk, bend, squat, kneel, climb, twist, balance, reach, and perform repetitive tasks as needed

Why You'll Love This Job

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, vision, and life insurance, short-term disability coverage, a 401(k) retirement plan, weekly pay every Friday, employee discounts, referral bonuses, and opportunities to cross-train, develop new skills, and grow with the company.

Apply today! Click "Apply Now" to start the simple application process and join a team that values your contributions and professional growth.

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