Customer Service Representative

• Schedule customer appointments, enter orders, and manage data in systems
• Coordinate logistics with customers and drivers for pickups and deliveries
• Track delivery performance and resolve shipment issues promptly
• Serve as primary customer contact, addressing questions and complaints

• Must have 2+ years of customer service experience, preferably in a logistics company
• Strong verbal and written communication skills
• Ability to stay organized and manage multiple priorities
• Basic computer proficiency and accurate data entry skills
• Customer-focused mindset with strong problem-solving ability
• Skilled in diplomacy and conflict resolution and attention to detail

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