Global Solutions Director - Financial Support Services

Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

The Global Solutions Director plays a key role in creating, maintaining, and evolving Williams Lea's overall strategy for one of our core global service lines: Financial Support Services (FSS). This leader will drive process improvement and innovation for both new and existing clients, with a particular emphasis on the complex financial operations of law firms.

Working in close partnership with regional Operations and Business Development teams, and Account Directors, this role will be accountable for growing the service line across new and existing client relationships while ensuring consistent delivery excellence. The Global Solutions Director will oversee solution development, best-practice design, and continuous improvement to maximize efficiency, client satisfaction, and risk management throughout the lifecycle of engagements.

Key Responsibilities

• Take full ownership of the Financial Support Services (FSS) service line, including strategy, growth, delivery excellence, and innovation.
• Lead the development, education, and execution of the global value proposition for the FSS service line.
• Drive go-to-market strategy, sales enablement materials, and initiatives to support growth.
• Provide solution design and oversight for complex, multi-region deals.
• Guide implementation to ensure best practice deployment and optimal client outcomes.
• Establish and maintain toolkits, training resources, and benchmarking to ensure innovation and improvement are embedded in operations.
• Partner with Account Directors to foster strong client relationships, ensuring client satisfaction and alignment with business objectives.
• Support contract negotiations, risk identification, and commercial governance.
• Collaborate with Marketing and Technology teams to develop growth-oriented initiatives and enhance platform capabilities.
• Serve as a subject matter expert for client-facing presentations, Quarterly Business Reviews (QBRs), and executive-level discussions.
• Promote innovation, knowledge sharing, and effective communication across the global organization.

Job Qualifications

• Bachelor's degree required in finance, accounting, business, legal administration, or related field; advanced degree preferred.
• 10+ years of experience leading financial operations in a professional services environment, with a strong preference for law firm finance experience (billing, collections, accounts payable, procurement, or related functions).
• Proven track record of delivering consulting-style solutions with strategic and operational impact.
• Strong operational expertise in financial transaction services with an emphasis on law firm processes and client requirements.
• Demonstrated ability to manage outsourcing projects (onshore and offshore) and articulate associated benefits and risks.
• Experience leading teams in matrix or virtual environments, coaching talent, and managing senior-level client relationships.
• Effective change management skills in complex, global organizations.
• Strong knowledge of legal documents (MSAs, SOWs, LOIs) and ability to negotiate business terms with internal and external counsel.
• Exceptional communication and presentation skills with the ability to influence senior and executive stakeholders.
• Highly detail-oriented, decisive, and proactive problem solver.
• Proficient in eBilling software and law firm financial systems, including Aderant and Elite 3E.
• Proficient in MS Office, with advanced ability to build professional presentations (PowerPoint, Project, Visio).

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans