Network Administrator
#25-1050
Hauppauge, New York, United States
Job Description
Seal Dynamics (A HEICO Company) founded in 1976, with its corporate headquarters based in Hauppauge, NY is a world leader in technical sales and the distribution of aerospace components.
Our unique marketing and technical sales approach is the most effective way to assist our customers in selecting products that reduce cost of ownership. Our current product portfolio includes structural, mechanical and electro-mechanical products associated with both airframe and engine applications across all ATA Chapters. Through our strategic partnerships with some of the most respected OEMs in the aviation industry, Seal Dynamics stocks and distributes in excess of 100,000 products globally in support of our customer requirements.
In addition to our distribution network, Seal Dynamics is a market leader in the design and development of FAA approved alternative parts. Our OEM licensed PMAs and Test and Computation PMAs offer our customers viable solutions in the reduction of operational costs.
Requirements
ROLE - Network Administrator
This is an onsite role based in Hauppauge, NY.
Provide tier 1 support for local and remote users. Maintain the desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and assist supporting the internal IT Helpdesk. Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Duties & Responsibilities:
- Interacts with employees to resolve basic help desk issues and communicates with employees in a professional manner maintaining confidentiality.
- Monitor helpdesk ticketing system for tickets assigned to the queue and processes first-in first-out based on priority
- Modifies configurations, utilities, software default settings, etc. for the local workstations
- Ability to troubleshoot and repair basic issues with laser printers.
- Maintain computers at each workstation to ensure they are fully functional.
- Installs, tests and configures new workstations, peripheral equipment and software
- Monitor and update antivirus software, review and remove threats when detected
- Ability to determine when to escalate issues to tier 2 support
- Manages PC setup and deployment for new employees using standard hardware, images and software
- Performs timely workstation hardware and software upgrades as required
- Provide remote support at all hours for international users
- Assists with the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information as employee assignments changes.
- Performs day-to-day maintenance of network servers (backups, administration, hardware maintenance).
- Assists in maintaining inventory of all equipment, software and software licenses
- Assigns users and computers to proper groups in Active Directory
- Creates training documentation to teach end users how to use various IT deployed Software/Hardware
- Trains, instructs, and educates groups and individuals in a team environment.
- Handles multiple project responsibilities simultaneously to prioritize work and resolve technical emergencies as they may occur.
Knowledge & Skills Required:
- Basic knowledge in Active directory desired (reset passwords, disable users and update records)
- Strong problem-solving skills with attention to detail
- Strong customer service skills required.
- Strong communication and interpersonal skills with an emphasis on providing customer service to internal customers
- Ability to plan, organize, multi task & prioritize efficiently with strong time management skills
- Ability to work under pressure in fast pace environment
- Familiarity with basic networking terminology and concepts required.
- Experience or training in computer hardware and software support with Windows Operating Systems is desirable
- Knowledge of Infor's Syteline ERP a plus, but not required
- Proficiency with Microsoft Word, Excel and Outlook experience required for troubleshooting and to provide training.
- Knowledge of Office 365 a plus but not required.
- Knowledge of VMware a plus, but not required
- Basic Knowledge of iOS and Android
- Experience with ManageEngine Endpoint Central a plus, but not required
Experience & Education Required:
- Associate's or Bachelor's Degree in Information Systems, Business, Communications or related field
- A+ certification is a plus but not required
- 2 years of relevant technical experience
Physical Demands/Environmental Factors of the Position:
- Ability to handle customer issues at the customer's physical location within the building
- Ability to lift and set up equipment weighing up to 25 pounds
- Provide Occasional support after hours to international locations.
- Occasional travel when needed
Job Details
Pay Range Pay Range
The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience.
$50,000.00 - $65,000.00 / hour
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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