Associate Salesforce Administrator

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 351,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

Serves as an administrator and support liaison for Salesforce. Leverages knowledge of Salesforce and the business software applications integrated with Salesforce to ensure successful adoption and use of the platform. Gathers requirements for adding or changing the Salesforce implementation. Provides user acceptance and usability testing to ensure effective functionality. Provides guidance on how Salesforce can best serve the credit union's needs. In collaboration with the other internal business partners, configures, supports, troubleshoots, and works to enhance Salesforce to ensure optimum performance.

Essential Functions, Duties, and Responsibilities:

• Provides technical support for all Salesforce user related issue and questions.
• Ensures optimal performance of Salesforce systems and products.
• Upgrades and configures Salesforce systems for optimized integration.
• Conducts user and task analysis to guide the development and ongoing refinement of the Salesforce implementation.
• Facilitates workshops to create process understanding. Documents workshop outcomes through use of journey maps and service blueprints.
• Assists with implementing effective business processes and workflows using standard objects and fields in addition to customizing objects and fields (including formula fields), page layouts, security rules, workflow, and validation rules.
• Understands system and usage performance metrics. Collaborates effectively toward designing improvements and optimizing member experience.
• Develops business user requirements, system documentation, and change management plans following proper change management procedures.
• Identifies, recommends, and provides solutions for improvement in internal processes.
• Consults with business units in understanding and implementing system functionality aimed at improving and streamlining their operation.
• Creates and customizes reports and dashboards.
• Assists in troubleshooting system problems and coordinates Salesforce performance and productivity issues.
• Conducts user acceptance and usability testing of new features to ensure effective and efficient flows. Prepares test procedures, scripts, and test data. Documents testing outcomes and recommendations.
• Creates system and end-user documentation.
• Provides training and coaching to assist Salesforce end users.
• Responds in a timely fashion to end users' needs and support tickets.
• Provides secondary monitoring and reporting of Salesforce internal SLA's and KPI's.
• Assists with administrative functions within the platform, to include monitoring and auditing user rights and license usage.
• Communicates results and insights to project teams and leadership.
• Serves as an advocate for Langley members, particularly with respect to the member experience.

Qualifications:

• 
  

  Bachelor's degree in computer science, IT, Business, or related field (or equivalent professional and technical experience).

  
  
• 
  

  One year of experience in CRM administration, preferably in Salesforce, or demonstrated completion of Salesforce training courses and /or Salesforce certifications preferred.

  
  

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to speak, listen, sit, and use hands and fingers to operate standard office equipment such as a computer, mouse, phone, etc. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an indoor, climate-controlled office environment where the noise level is typically quiet.

This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.