Senior Operations Manager - PGBA (Myrtle Beach)

Job Purpose:

Manages and provides guidance to multiple teams across functional departments. Oversees the Performance and Reporting operations, workload issues, quality control, training and maintaining effective staffing levels.

Logistics:

PGBA - one of BlueCross BlueShield's SC subsidiary companies.

Location:

This position is full-time (40-hours/week) Monday - Friday and will be located on-site at 8733 Highway 17 Bypass in Myrtle Beach, SC.

Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

What You'll Do:

• Oversees multiple teams for a line of business or department. Manages and motivates staff.
• Oversees operational activities involving quality control and maintaining effective staffing levels. Manages performance to ensure that various department productivity, quality, timeliness standards and other contractual requirements are met. Monitors department team performance to ensure all customer requirements are met or exceeded.
• Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions. Responsible for the coordination of resolutions for operational issues. Directs and manages budget activities.
• Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed.

To Qualify for This Position, You'll Need:

Required Education:

• A Bachelor's degree.

Required Work Experience:

• 5 years of health related or customer service work experience.
• 2 years of supervisory experience OR 2 years of equivalent military experience in grade E4 or above.

Required Software and Tools:

• Microsoft Office.

We Prefer You to Have:

• PGBA experience.
• Data analytics and reporting experience.
• Experience in the healthcare or insurance industry.

What Blue Can Do for You:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave - the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and a healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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