Cloud Operations Engineer (Remote - Option for Hybrid in MN)

Are you passionate about making a difference? Would you like to spend your working hours changing lives and leaving the world better than it was? Do you want to help eliminate barriers to higher education for students in need? Consider joining the amazing team at Scholarship America, where we're hard at work creating brighter futures for students-and building the plans that will help us grow to do even more.

Cloud Operations Engineer

• Full time
• Remote or Option for Hybrid in Bloomington or St Peter, MN
• Internal/External Position Opening

The Cloud Operations Engineer is responsible for administering all cloud-based and hosted infrastructure for all our employees, affiliates, students and our external customers. The department's needs evolve based on business needs and developments to provide a broad variety of system and application experiences across many operating systems, serverless configurations, and services. The role blends hands-on technical expertise with a strategic approach to systems reliability, compliance, and automation. The position requires a deep knowledge of Microsoft Azure Services and Amazon Web Services (AWS) and can help to transition between the two. While part of a dedicated technology team, this role effectively manages their individual work streams and appropriately manages related communication channels effectively.

ESSENTIAL JOB FUNCTIONS:

• Manage, automate tasks and administer cloud-based systems in AWS, Microsoft Azure, WordPress sites, Office 365, Okta, Contract Management System, DocuSign, KnowBe4, various cloud-based security systems, the monitoring system and remote management system.
• Ability to administer and manage IIS and Apache application servers.
• Perform advanced database (RDS, Aurora or Cosmos) administration tasks.
• Enabling and managing provisioning workflows to ensure secure, automated user lifecycle management.
• Troubleshoot issues and solve complex problems in our hosted and cloud-based systems and be able to perform root cause analysis.
• Manage backups and perform system updates in our AWS and Azure environments.
• Responsible for maintaining disaster recovery and incident response documentation for cloud environments.
• Implement and manage SAML Single Sign-On (SSO) for internal and third-party SaaS platforms.
• Support and manage integrations between front-end and back-end systems including analytics and identity providers.
• Identify and resolve alerts from the security operations center.
• Enforce configuration consistency, cost optimization, and security hardening practices.
• Backup and Support CI/CD pipelines in collaboration with DevOps and Technology
• Backup the network administer for on-premise infrastructure.
• Seek to continuously improve security, standardization and performance on these cloud based\hosted systems.
• Availability to be on call to support production and non-production environments.

Cloud Engineering:

• Responsible for designing, administering, and troubleshooting distributed systems (errors, scaling or traffic load issues, configuration changes and maintain system integrity) in AWS and Microsoft Azure.
• Develop a set of scalable and reliable cloud systems tailored to business needs.
• Identify and resolve issues to maintain reliable cloud services to minimize downtime.
• Create/maintain documentation on cloud and hosted systems.
• Experience building and managing cloud systems using serverless platforms and automating infrastructure with Infrastructure-as-code templates.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor's Degree with 7+ or more years in IT hosting or cloud engineering or other equivalent experience.
• At least 5 years+ experience using AWS and Microsoft Azure with at least 1 year focused on education technology.
• At least 1 year of database administration experience.
• 5+ years of experience architecting cloud-based infrastructure.
• Ability to setup autoscaling and clustered environments.
• 5+ years of experience administering Microsoft Office, Visio, or equivalent productivity tools.
• Strong analytical and problem-solving skills, with the ability to translate complex technical concepts into clear, user-friendly solutions.
• Proven ability to stay current with industry trends and emerging technologies.
• Effective communicator, able to engage stakeholders with varied technical backgrounds and ensure shared understanding of processes.
• Proficiency in implementing and managing least-privilege access controls to maintain system security.
• Hands-on experience supporting high-reliability production environments requiring precision and uptime.
• Preferred: Experience with relational and NoSQL databases, including RDS, Cosmos, SQL Server, PostGres SQL, MongoDB, and MySQL.
• Willingness to travel up to 10% (typically three to four trips annually).

PREFERRED SKILLS AND EXPERIENCE:

• Proficiency in modern software engineering practices, such as CI/CD, Agile development, and infrastructure automation.
• Ability to manage Master Data Management systems such as Profisee and Purview.
• Knowledge of student financial aid processes and the higher education industry.
• Adaptability to innovation in a rapidly changing industry.
• Experience managing containerized applications (e.g., Docker) and using orchestration platforms to deploy, scale and maintain systems in production.

Pay range - Exempt ($94,400 - $118,000 - $141,600)

Application deadline: October 5, 2025 (by 11:00 pm CT) or until filled

At Scholarship America, our team members are motivated by our core values: Student Impact, Teamwork, Inclusion and Curiosity. Our vision is to empower an America where those with the most need have the opportunity to thrive through equitable pathways to education and training, and we are seeking fantastic team members to make that happen.

We know the best person for the job could be anywhere, and that's why this position can work remotely within the continental United States or in a hybrid manner from either our office in Bloomington or Saint Peter, MN. Our employees enjoy a team-based, flexible work schedule, allowing them to flex around our core hours of Monday-Friday from 8:00 am - 4:30 pm Central Time. Scholarship America is committed to our team's work/life balance, and our strong learning and development culture supports knowledge growth and professional development for all employees across foundational and job-specific skills.

This position is only open to candidates who reside in the United States during their employment. Applicants outside the U.S. will not be considered.

Scholarship America offers employees a robust total rewards package, focused on supporting their health and well-being now and in the future. We offer comprehensive choices for the following:

• Insurance (medical, dental, vision, basic life)
• Disability (short-term & long-term)
• Flexible spending accounts (medical & dependent care)
• 403(b) retirement fund with a 3% company match

In addition to schedule flexibility, we also provide paid time away from work (vacation, sick, personal, up to fifteen paid holidays annually), plus employee & dependent educational reimbursement programs which support our overall mission.

Details on our company mission, vision, values and goals can be found at www.scholarshipamerica.org.

We are an equal opportunity employer and believe in the power of a diverse workplace to better serve a broad range of student needs. All qualified candidates who meet the minimum requirements are encouraged to apply and will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, parental or marital status.

With $5 billion in distributions to students since 1958, Scholarship America is the leading administrator of private scholarships in the United States.