Quality Assurance Specialist

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

The Quality Assurance (QA) Specialist ensures the accuracy, integrity, and compliance of Disaster Case Management (DCM) services delivered under the contract. This role safeguards adherence to FEMA, NCEM, and State regulations while promoting continuous improvement in case management practices, reporting, and data security. The QA Specialist supports transparency, accountability, and continuous program improvement by providing actionable insights and guidance to program leadership.

Compensation & Benefits:

Estimated Starting Salary Range for Quality Assurance Specialist: Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Quality Assurance Specialist Responsibilities Include:

• Ensure all services meet FEMA, NCEM, and federal monitoring and quality control standards
• Oversee adherence to HIPAA, privacy, and confidentiality requirements
• Coordinate with NCEM during scheduled site visits and audits; prepare documentation, file structures, and checklists.
• Conduct regular audits of case files and program activities to ensure compliance with NCEM and FEMA standards.
• Review policies and procedures for adherence and recommend operational improvements.
• Monitor program performance indicators and identify areas for corrective action or enhancement.
• Provide feedback and guidance to staff to improve quality, efficiency, and compliance.
• Prepare detailed reports on monitoring findings, trends, and recommendations.
• Collaborate with leadership to implement best practices and continuous improvement initiatives.
• Ensure data accuracy and integrity across program records and reporting systems.
• Support transparency and accountability measures for program operations.
• Performs other job-related duties as assigned

Quality Assurance Specialist Experience, Education, Skills, Abilities requested:

• Bachelor's degree in Quality Management, Public Administration, or a related field.
• 3-5 years of experience in program monitoring, quality assurance, or compliance roles preferably in disaster recovery, human services, or federally funded programs. Certifications (Preferred)
  • Certified Quality Auditor (CQA).
  • FEMA monitoring or quality assurance training.
• Strong knowledge of quality assurance principles and program monitoring practices.
• Experience conducting audits and reviewing compliance with policies and standards.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong written and verbal communication skills for reporting and collaboration.
• Ability to provide constructive feedback and support continuous improvement.
• Proficiency with Microsoft Office Suite and program monitoring tools.
• Attention to detail and commitment to accuracy, transparency, and accountability.
• Must pass pre-employment qualifications of Cherokee Federal

The Quality Assurance Specialist must meet all North Carolina Emergency Management (NCEM) and Department of Public Safety (DPS) personnel requirements to be eligible for assignment under this contract.

Background Investigation: Candidate must successfully complete a criminal background check prior to hire.

Disclosures: Candidate must not have any felony convictions or convictions involving fraud, misappropriation, deception, or moral turpitude. Any regulatory sanctions, pending investigations, or civil litigation within the last three years must be disclosed as part of the vetting process.

Company Information:

Cherokee Federal Solutions (CFS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CFS, visit cherokee-federal.com.

#CherokeeFederal #LI-AP1

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• Program Compliance Specialist

• Monitoring and Evaluation (M&E) Analyst

• Quality Control Analyst

• Performance Improvement Specialist

• Audit and Compliance Coordinator

Keywords:

• Quality Assurance

• Compliance

• Program Monitoring

• Auditing

• Continuous Improvement

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations.

Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.