Information Technology Analyst II

County of Sonoma

Santa Rosa, CA

Information Technology Analyst II

Salary: $101,225.32 - $123,056.60 Annually

Closing Date: 9/29/2025 11:59 PM Pacific

The Information Systems Department (ISD) is seeking a technical troubleshooting expert to join their team as an Information Technology Analyst II.

The Position

The Sonoma County Information Systems Department (ISD) is seeking an Information Technology Analyst II (ITA II) to join our Public Safety Central Support Team in the Technical Services Division.  This group works closely with the Sonoma County Public Safety Consortium, Network Services, and Data Center Operations Teams.  The specific duties for this position can vary from assignment to assignment, and requires a high level of technical, problem solving, and communication skills to effectively support a diverse public safety user community.

The Information Analyst II (ITA II) will support mission-critical applications that directly impact the safety of Sonoma County citizens. The ITA II will be answering, resolving, and escalating service desk requests and work orders. This role troubleshoots and triages technical issues via phone, email, chat in person and remotely. The ITA II will perform public safety system tasks, such as resetting user accounts, troubleshooting application issues, PC hardware issues, and occasionally perform onsite visits to various agencies to replace hardware. This position exercises a high level of independence and knows when to escalate technical issues to subject matter experts on the team and when to report to the manager for any critical decisions.

Required Technical Skills

• Hardware & Software Support: Installation, configuration, troubleshooting, and maintenance of desktops, laptops, peripherals, and mobile devices

• Remote & On-Site Diagnostics: Proficient in resolving hardware/software issues across multiple locations, including public safety environments

• Service Desk Operations: Handling and escalating support requests related to CAD, RMS, mobile computing, and public safety web applications

• Scripting & Programming: Familiarity with PowerShell, command-line tools, HTML, JavaScript, and SQL for automation and troubleshooting

• Database Literacy: Understanding of relational databases, Microsoft SQL Server, and reporting tools like SSRS and Crystal Reports

• GIS Support: Experience with GIS data maintenance, map deployments, and user acceptance testing

• Security Awareness: Basic knowledge of network, firewall, and security principles; supports secure system access and data protection

• Vendor Coordination: Ability to manage vendor relationships and escalate issues effectively

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range

•  Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year

• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options

• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits

• Retirement - A pension fully integrated with Social Security

• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment

• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

Learn more and apply:  http://50.73.55.13/counter.php?id=309132

*Salary is negotiable within the established range for the position and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit www. yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve.