Software Engineer - MuleSoft+Salesforce Development

Application window is expected to close on September 29, 2025. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The CETO - CRM Engineering & Transformation Office Team is responsible for all Lifecycle processes and systems that are anchored on delivering the best customer and partner experience including Market-to-Lead, Order-to-Cash, Service Delivery, Customer Success to Support-to-Advocacy, Renewal to Booking, and key processes in the customer / partner journey.

What You'll Do:

We have a superb opportunity for a Mulesoft Developer to join our team in Service Delivery. Develop your knowledge of the Cisco Digital Customer Experience and be a part of a team that is improving the customer experience across the racetrack. You will work with multi-functional IT, Operations teams, and hardworking developers. You will collaborate with cross-functional teams to develop applications that make it easier for Cisco managers and engineers to manage Cisco Delivery Project finance, tasks, staffing. You will be interacting directly with Product Owners, Business Analyst, Technical Architects and IT development teams as part of your project work to develop committed release scope.

Key responsibilities:

• Design and develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.
• Implement and support Salesforce integrations with other internal and external systems
• Assist in the design, development, and deployment of integration solutions using MuleSoft Anypoint Platform
• Develop and maintain Visualforce, Apex, and Lightning components
• Develop APIs and integrations that connect various systems and applications
• Assist in troubleshooting and resolving issues related to integration and API development
• Manage the Salesforce development lifecycle, including testing, deployment, and maintenance of applications
• Collaborate with business stakeholders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, fast-paced environment
• Create and maintain technical documentation, including solution design documents, technical specifications, and user guides
• Stay updated with the latest developments and features in the MuleSoft & Salesforce platform and integration technologies

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field or equivalent work experience.
• 3+ years' experience as a Salesforce Developer with a strong understanding of Salesforce architecture and best practices
• Proficient in Salesforce technologies, including Apex, Visualforce, Lightning Component Framework, and SOQL
• Experience with integration tools and APIs (e.g., REST, SOAP)

Preferred Skills:

• Familiarity with Agile/Scrum methodologies.
• Experience with Salesforce Service Cloud, Sales Cloud, or other Salesforce products
• Basic understanding of Snowflake Scripting, Cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker) is a plus
• Knowledge of JavaScript, HTML, CSS, and other web technologies
• Familiarity with MuleSoft Anypoint Platform
• Basic programming skills in Java, JavaScript, or other relevant languages
• Strong understanding of Salesforce configuration, including workflows, validation rules, process builders, and flows
• Familiarity with Salesforce AppExchange and third-party applications
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Strong communication skills, with the ability to effectively collaborate with cross-functional teams and business stakeholders
• Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) processes
• Ability to work independently and manage multiple tasks and projects simultaneously
• Salesforce Developer Certification (e.g., Salesforce Certified Platform Developer I/II) is highly desirable

Who You Will Work With:

When you work with us, you'll be part of a highly empowered collaborative team who's passionate about building functional applications for CX community to support Cisco customers expeditiously and efficiently. We work hard, learn every single day, focus on doing measurable and impactful work; and have lots of fun along the way.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!