Senior Application Analyst

Advancement & Partnerships:

Join our dynamic and growing Advancement & Partnerships team as we work together to power partnerships and transform lives through philanthropy.

Together, we can unleash the potential of people and ideas to positively change the world. Your efforts on our team will help us to build the University for the Future.

The Opportunity:

UCF Advancement & Partnerships seeks an experienced Senior Application Analyst to join their team. The Senior Application Analyst plays a pivotal role in supporting change management, identifying needs, and documenting complex processes that enhance efficiency and reduce organizational risk. This role serves as a resident expert in Blackbaud CRM (APOLLO), the central donor management system for UCF Advancement & Partnerships, and collaborates cross-functionally on strategic initiatives, process improvements, and system enhancements.

Classification Title: Application Systems Analyst IV

Responsibilities:

Process and Change Management:

• Act as a strategic liaison between technical systems and stakeholders to understand needs, gather requirements, and write specification documents. Lead process and system changes by building trust and collaborating with fundraisers and subject matter experts across the division.

System Configuration and Architecture:

• Support system design and architecture for fundraising operations. Configure and maintain system settings, roles and permissions, queries, data lists, global data entry settings, and other technical components within Blackbaud CRM (APOLLO).

Workflow Design and Automation:

• Design system workflows and automate business processes including Global Changes, Queues, Recognition Societies, Imports, and Export Definitions. Ensure functionality aligns with organizational goals and enhances user efficiency.

Technical Documentation:

• Produce high-quality technical documentation including schemas, workflows, tutorials, field mapping, and procedures tailored to technical staff and end users alike. Ensure clear, accessible knowledge sharing.

Collaboration and Troubleshooting:

• Partner with the Business Intelligence team to build data queries and customizations. Work with the Service Desk to troubleshoot system issues and continuously enhance user experience.

Minimum Qualifications:

Bachelor's degree and 5 years of relevant experience; or High School Diploma (or equivalent) and 9 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Demonstrated expertise with advancement CRM applications, with a strong preference for Blackbaud platforms such as Blackbaud CRM (BBCRM) or Raiser's Edge.

• 5+ years of related experience, preferably in a higher education or nonprofit setting.

• Prior experience querying relational databases and developing functional specifications from gathered requirements.

• Proficiency in designing, implementing, and optimizing workflows and business processes in complex systems.

• Advanced Excel skills and high proficiency in the Windows environment and standard Microsoft Office suite.

• Experience training and mentoring colleagues is preferred.

• Familiarity with decentralized, complex nonprofit or higher education environments is a plus.

The successful candidate will demonstrate the following qualities:

• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple projects, prioritize tasks, and meet tight deadlines.

• Proven ability to clearly, accurately, and concisely articulate complex technical ideas to both technical and non-technical audiences.

• Excellent verbal and written communication skills with strong attention to detail.

• Ability to foster strong working relationships and contribute to a collaborative, solutions-oriented work environment.

• Self-motivated with a proactive approach to problem solving and the ability to work independently and cross-functionally.

• High level of discretion and scrupulous attention to confidentiality and data privacy.

Special Instructions to the Applicants:

Advancement and Partnerships values the unique contributions that each team member brings to our division. The anticipated salary for a well-qualified candidate is $89,076 - $115,000.

The final determination of a successful candidate's starting salary will vary based on several factors, including education and relevant experience. The anticipated pay scale indicated for this position generally applies to candidates who meet the minimum requirements and several of the preferred qualifications outlined above. All offers are contingent on successful background and reference screens.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Classification Title: Application Systems Analyst IV

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.