Job Title: Lead Engagement Manager (Commercial Services)
Duration: 12 months
Location: Remote across US
Purpose of the Role:
The Lead Engagement Manager partners with hotels throughout the groups & meetings RFP process to strategically enhance their commercial
Key Accountabilities:
- Lead and execute the Groups & Meetings RFP process for Commercial Services hotels, ensuring compliance with standard operating procedures and timely delivery.
- Collaborate with hotels, internal teams, and peers to align strategies, share information, and optimize program outcomes.
- Utilize company's and external tools to maintain accurate records and support revenue management strategies.
- Analyze data and market insights to inform negotiation strategies, achieving favorable commercial outcomes.
- Communicate clearly and professionally with stakeholders, providing rationale for proposals and negotiations.
- Manage workload effectively to meet deadlines and maintain quality during peak periods.
- Identify and recommend process improvements to enhance efficiency and effectiveness.
- Demonstrate flexibility in working hours during high-demand periods as required
Key Metrics:
- Achievement of individual and team targets, measured as a percentage of annual quotas.
- MeetingBroker RFP Response Metrics - response percentage, response time, and conversion impact.
- Participating hotel feedback.
Education & Experience:
Bachelor's or Master's degree in Marketing, Management, Business, or related field, or equivalent experience. 5-8 years progressive service industry experience, including at least 2 years in multi-unit or corporate hotel roles
Core Competencies:
Proficient in sales principles and Strategic Account Management; strong verbal and written communication; excellent relationship management, negotiation, and persuasion skills; in[1]depth knowledge of hotel sales, marketing, business planning, and competitor strategies.
Technical Proficiencies:
Experience with sales software (e.g., Salesforce, MeetingBroker, 3rd party RFP URLs); understanding of transient and group RFP processes; familiarity with electronic distribution channels (GDS, internet), hotel operations, central reservations, and rate loading.
Additional Requirements:
This is a virtual role with minimal or no travel requirements.
Ownership:
- Assess group RFPs against strategic revenue goals and market factors.
- Communicate recommendations internally.
- Maintain proactive client engagement to secure optimal business.
Accountabilities:
- This is an individual contributor position with no direct or indirect supervisory responsibilities.
- The role does not include operating or payroll budget management.
- Responsible for making business decisions within defined parameters, with guidance and escalation to leadership as appropriate.
Internal Key Relationships:
- Collaborates closely with Revenue Management, Commercial Sales teams, and Leadership to align sales strategies and optimize revenue opportunities.
- Partners with Global Sales, Field Operations, and Product & Technology departments to ensure seamless execution and support of commercial initiatives.
External Key Relationships:
- Engages with hotel owners and management companies to foster strong partnerships and drive business growth.
- Collaborates with on-property sales and operations teams to support client needs and service delivery.
- Builds and maintains relationships with designated client contacts and prospective clients to expand account opportunities.
- Connects with industry and sector-specific organizations to stay informed of market trends and enhance networking.
- Partners with professional networking and vendor organizations to leverage resources and generate leads.
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Spectraforce Technologies
Sep 19, 2025