New

Deskside Support Technician

TEKsystems
$16.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, Maple Grove
Sep 19, 2025
Description Summary of position: The Desk Side Support Technician will be responsible for providing technical support to end-users at client Headquarters as well as those remotely based across North America. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving hardware and software issues for client employees in a timely and efficient manner. The role requires a efficient level of technical proficiency and excellent communication skills, as the Desk Side Support Technician will interact with users at all levels of the organization. Key Responsibilities: Provide on-site technical support for end-users at the client. Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices. Resolve technical problems in a timely and efficient manner to minimize downtime. Install, configure, and maintain desktop and laptop hardware and software, including operating systems, applications, and peripheral devices. Communicate technical information to end-users in a clear and concise manner. Collaborate with other IT teams to resolve complex technical issues. Document all technical support activities in the ticketing system. Contribute to the development of knowledge articles and other support documentation. Participate in the testing and deployment of new hardware and software. Stay current with emerging technologies and industry trends. Skills windows 10, desktop, support, troubleshooting, service desk, help desk support, customer service, Technical support, Hardware troubleshooting, Phone support, Active directory, Software support, Microsoft office, Help desk, Office 365, Windows, Imaging, Hardware, Hardware support, Application support Top Skills Details windows 10,desktop,support,troubleshooting,service desk,help desk support,customer service,Technical support,Hardware troubleshooting,Phone support,Active directory,Software support,Microsoft office Additional Skills & Qualifications Qualifications: High school diploma or equivalent required; technical degree or certification preferred. 1+ years of experience in desktop support, including experience with Microsoft Windows operating systems, Microsoft Office applications, and desktop hardware. Knowledge of networking and telecommunications technologies. Excellent customer service and communication skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Ability to lift and move computer equipment weighing up to 50 pounds. Experience Level* Entry Level Pay and Benefits The pay range for this position is $16.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Maple Grove,MN. Application Deadline This position is anticipated to close on Oct 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.