Service Process & Quality Specialist

Bio-Rad is looking for a Service Process & Quality Specialist. A typical day involves reviewing and updating Standard Operating Procedures (SOPs) to ensure compliance with 21CFR820 regulations, collaborating with product support engineers and Customer Care leaders to align processes with customer needs, and conducting training sessions for new service managers. The specialist also analyzes service workflows using Lean Six Sigma tools to identify inefficiencies, leads root cause analysis for process issues, and prepares documentation for regulatory audits, with occasional meetings to coordinate with cross-functional teams.

How You'll Make An Impact:

• Enhances Regulatory Compliance: Ensures service processes and documentation adhere to 21CFR820 and ISO standards, reducing risk during external audits and maintaining industry compliance.
• Improves Operational Efficiency: Applies Lean Six Sigma methodologies to streamline field service and product support workflows, minimizing waste and boosting productivity.
• Elevates Service Quality: Develops and monitors standardized procedures and training, leading to consistent, high-quality service delivery and improved customer satisfaction.
• Drives Continuous Improvement: Leads root cause analysis and corrective action initiatives, addressing process inefficiencies and fostering ongoing operational advancements.
• Supports Organizational Growth: Trains new service managers and collaborates cross-functionally, aligning service processes with commercial operations and new product development goals.

What You Bring:

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  Education: Bachelor's degree in engineering, quality management, business administration, or a related field, with a preference for an advanced degree or certifications such as Lean Six Sigma Black Belt.
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  Experience: Minimum of 5-7 years in service quality, process improvement, or operations management, ideally in a regulated industry like medical devices, with proven expertise in applying Lean Six Sigma methodologies.
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  Regulatory Knowledge: Deep understanding of 21CFR820 regulations and experience ensuring compliance in service or quality processes, including supporting external regulatory audits.
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  Analytical and Problem-Solving Skills: Exceptional ability to analyze data and apply data-driven decision-making to identify inefficiencies and drive process improvements.
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  Communication and Training Skills: Outstanding written and verbal communication skills to interact with diverse stakeholders and effectively train new service managers on processes and quality standards.

Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.

Benefits: We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more!

Compensation: The estimated base salary range for this position is $117,900 to $162,200 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it. #LI-KD2