Client Services Manager

Washington College is seeking a Client Services Manager to join the Office of Marketing & Communications. In this role, you'll be the main point of contact for campus partners requesting MarComm support-everything from print materials and digital campaigns to event promotions and strategic initiatives. You'll guide projects from intake to delivery, making sure each one is well-planned, on schedule, and aligned with the College's brand and mission. As the bridge between our clients and the MarComm team, you'll combine relationship-building with strong project management skills to ensure every project not only meets deadlines but also makes an impact.This is a 12-month exempt position and reports to the Vice President for Marketing and Communications.

At Washington College, we believe a strong community is the foundation of student success-and we're proud to create an environment where everyone feels welcome and supported. Our campus is known for its energy, collaboration, and the meaningful impact we make well beyond Chestertown. We value balance, offering our faculty and staff excellent benefits and a workplace that encourages both personal and professional growth. If you're excited to join a community that celebrates diverse perspectives and experiences, we'd love to hear from you.

What You'll Do

• Manage project intake - Partner with campus clients to understand goals, gather details, and define project scope.
• Coordinate schedules and deliverables - Build timelines, set milestones, and track progress in the Lytho project management platform to keep creative projects moving.
• Be the client's advocate - Provide clear updates, manage expectations, and ensure final products reflect the client's needs and the College's brand.
• Collaborate with creative teams - Work closely with designers, writers, and digital specialists to translate client requests into effective marketing solutions.
• Support strategic communications - Ensure projects contribute to larger institutional priorities and storytelling goals.

What We're Looking For

• A bachelor's degree (project management, business, communications, or related field preferred).
• 3+ years of experience managing projects, ideally in higher education or a collaborative work environment.

• Strong organizational and time management skills-you can juggle multiple projects with unwavering attention to detail and deadlines.
• Excellent communication and relationship-building skills-you know how to listen, explain, and bring people along.
• Experience with and knowledge of the creative process, printer specifications, and design production.

• Comfort with project management tools and a willingness to learn new systems.
• A proactive, solution-oriented approach and a genuine desire to support others' success.
• Must be able to multitask between small and large-scale projects in a deadline-oriented office.

• Confidence to manage up in meeting deadlines.
• Familiarity with Adobe Creative Cloud applications.
• Proficiency with Mac and/or PC operating environments and Microsoft Office applications.
• Experience negotiating with and managing printers and other service providers a plus.

• A basic understanding of a college environment and a commitment to the liberal arts mission of Washington College.

Why Join Us?

You'll be part of a dynamic marketing and communications team that helps shape how the College connects with students, alumni, and the wider community. Every day brings new projects, new stories to tell, and new opportunities to showcase the College's mission and impact. You won't just be managing tasks-you'll be making a meaningful impact on the future of the College and the community.

About Washington College

Washington College, Maryland's premier small college, enrolls approximately 1,000 undergraduates from more than 40 states and territories and 23 nations. Washington is known for outstanding academics in more than 50 academic programs. With an emphasis on experiential learning opportunities across the disciplines, ranging from internships and research to international study and civic engagement, Washington prepares students for successful careers and lives after graduation. The College is home to nationally recognized academic centers in the environment, history, and writing, as well as the 5,000-acre River and Field Campus, which provides unique research opportunities for students and faculty. Learn more atwww.washcoll.edu.

To apply, upload your letter of interest, resume, and names/contact information for three references, preferably as one PDF, through the Careers at Washington College portal. Application review begins immediately and will continue until the position has been filled.