New 
Remote In TX - Member And Provider Outreach Coordinator
 TEKsystems | |
$19.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Texas, Dallas | |
 Sep 19, 2025 | |
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*Job Title: Member and Provider Outreach Coordinator*
*Placement Type:* Contract (17 weeks) *Expected Start Date:* November 3, 2025 *Pay Rate:* *$19.00/hour * *Work Environment:* Fully Remote (Excludes CT, PA, OH, SD, NM, HI, WV, TN, DC, and CA) *Job Summary:* The Member and Provider Outreach Coordinator plays a vital role in supporting and HEDIS performance measures. This position focuses on member engagement, provider communication, and medical record retrieval to close gaps in care and improve healthcare outcomes. * * *Key Responsibilities:* * Conduct outreach to members to address barriers to care, educate on missing gaps, and assist with scheduling appointments. * Document member interactions in systems and outreach tracking spreadsheets. * Follow up with members as needed, including appointment reminders. * Contact providers to obtain medical records for services rendered to members. * Send communications via fax and email to provider offices and perform timely follow-ups until records are received. * Accurately document medical record retrieval activities in applicable systems. * Respond to inquiries from members, providers, hospitals, and medical record vendors via telephone. * Coordinate with internal departments to ensure timely and appropriate responses. * Escalate complex medical record retrieval issues when necessary. * Assist in scheduling and coordinating team activities as needed. * Perform additional administrative duties as assigned. *Required Skills and Qualifications:* * Excellent customer service and phone communication skills. * Proficiency in computer-based work; ability to perform all tasks digitally. * Strong attention to detail and accuracy. * Experience in customer service, clerical support, member/provider outreach, or provider relations. * Familiarity with medical records, Release of Information processes, and medical records departments. * Effective verbal and written communication abilities. *Employee Value Proposition:* * Opportunity to apply internally for full-time roles. * Supportive leadership and collaborative team environment. * Exposure to diverse projects including member outreach, provider engagement, and medical retrieval audits. * Letter of recommendation available based on performance and work ethic. *Business Impact:* * Supports preventative care by ensuring members attend scheduled appointments for outstanding healthcare needs. * Drives data collection and medical record retrieval to enhance HEDIS star ratings. *Pay and Benefits* The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |