New

Credit Union Collections Specialist

Cone Health

United States, North Carolina, Greensboro

Sep 18, 2025

The Credit Union Collections Specialist manages delinquent loans and account recovery. Reduces losses through early intervention (calls, texts, emails, letters), negotiate repayment plans, and, when necessary, initiate repossessions or legal actions. Regular reporting, compliance, and member counseling are key responsibilities. The schedule for this position is Monday - Friday, 8:00am-5:00pm.

Delinquent Management

Monitor past due loans (consumer, auto, real estate, credit cards) and negative accounts.
Reach out by phone, email, text, and mail.
Utilize skip trace options when you have unreachable members.
Document all interactions with members.

Member Counseling & Negotiation

Assess members financial situations.
Offer payment arrangements, loan modifications, and other workout strategies.
Follow through to ensure successful reinstatement.

Asset Recovery & Collateral Management

Recommend repossession/foreclosure when necessary.
Coordinate with attorneys and agencies.
Oversee liquidation of collateral.
Notify members of any sale and deficiency balance.
File insurance claims for collateral or borrower defaults.
Work with attorneys, repossession firms, credit bureaus, skip tracers, remarketers, and internal teams.
Coordinate with management on charge-offs and third party collections efforts.

Reporting, Legal & Compliance

Maintain accurate records in the system.
Produce monthly collection reports.
Maintain compliance with FDCPA, FCRA, bankruptcy laws, and internal policies.

Performs other duties as assigned.

EDUCATION:

Required: High school diploma or GED
Preferred: Bachelors

EXPERIENCE:

Required: 1-3 years work experience
Strong communication (verbal/written), negotiation, multitasking, analytical thinking and attention to detail.
Preferred: Experience in a bank or credit union

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.