New

Office Support Associate - Avesta/Catering

University of North Texas - Denton
United States, Texas, Denton
1155 Union Circle (Show on map)
Sep 18, 2025
Title: Office Support Associate - Avesta/Catering Employee Classification: Office Support Associate Campus: University of North Texas Division: UNT-Student Affairs SubDivision-Department: UNT-Dining Service Department: UNT-Catering-163730 Job Location: Denton Salary: salary commensurate with experience FTE: 1.000000 Retirement Eligibility: About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu. Department Summary It's About the Food! Why work for UNT Dining? Our employees explain. - YouTube As the largest self-supported food service department in North Texas, UNT Dining Services is setting the standard for campus dining. With five Dining Halls, more than 20 retail locations, an upscale restaurant, a hydroponic garden, a central scratch bakery, and full-service catering, the department is led by a team of professionally trained chefs and hospitality experts. UNT is recognized as a national leader in university dining, known for its innovative, trendsetting approach and award-winning culinary talent. UNT Dining Services is home to Mean Greens Cafe, the nation's first 100% vegan collegiate dining hall, and Kitchen West, Texas' first and only university dining hall certified Free From the Big 8 food allergens and gluten. In 2021, UNT introduced Eagle Landing, the university's first standalone dining hall, inspired by urban food halls and featuring seven distinct restaurant concepts-all available for a single Meal Plan swipe. Recognized for excellence, UNT was ranked No. 2 nationwide for best college food by Delish.com. The department is also the proud recipient of the prestigious Loyal E. Horton Award and the Vegan Recipe Award from the National Association of College and University Food Services. As a founding member of the Menus of Change University Research Collaborative, UNT plays an active role in pioneering research on plant-forward diets, food waste reduction, and consumer food choices, all while advancing the principles of healthy, sustainable menus. Position Overview The University of North Texas Dining Services is seeking an organized and customer-focused Office Support Administrator to support our catering operations. This role is essential to ensuring efficient day-to-day operations and excellent service delivery through administrative coordination, student hiring, scheduling, and client support. Key Responsibilities: Catering Operations Support: Manage catering orders using Catertrax, update Banquet Event Orders (BEOs), assist with billing, and communicate with clients. Maintain working knowledge of Verde Catering and Food-to-Go menus. Student Hiring & Scheduling: Coordinate the hiring process for student employees, including application review, interviews, onboarding, and compliance documentation. Schedule student staff for catering shifts and events to ensure coverage and control labor costs. Customer Service: Serve as a key point of contact for internal departments and clients to ensure seamless communication and customer satisfaction. Administrative Coordination: Collaborate across departments including HR and Dining Administration to streamline processes, reduce service disruptions, and support overall catering success. Minimum Qualifications High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training. Knowledge, Skills and Abilities Advanced customer service skills. Knowledge of Microsoft Office. Knowledge of accounting/budgeting procedures. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize multiple programs and assignments effectively. Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function. Preferred Qualifications The preferred candidate will possess the following additional qualifications: Strong organizational and communication skills Experience with administrative support, scheduling, or catering services Familiarity with Catertrax or similar systems (preferred) Customer service experience and attention to detail Some food beverage knowledge preferred. Job Duties Maintain records for time and attendance for staff. Follow standards as indicated. Facilitate adherence to the time, attendance, uniform and follow ups if violation occurs. Conduct department orientation for all new hire. Emphasize department policies, procedures and standards. Gather all pertinent details for each event by understanding different types of events. Ex. Breakfast, lunch, breaks, cook outs etc. Be able to ask relevant questions through understanding of event types. These questions are to include but not limited to guests budgetary restraints, program needs and desired results from the guests perspective. Have knowledge of the product availability and where to source from and related question. Ask DOCs assistance as needed. Be able to understand the menu and actively recommend food and beverage with the help of peers and in accordance with the departments policies and guidelines. Know other elements needed to execute events. This includes but not limited to tables required, linens, centerpieces, rooms availability, program agenda and other venue specific information. Know the fine prints in Catretrax of policies in order to make correct recommendations to the guests and clients. Be able to generate accurate BEOs based on information gathered. Attend BEOs meeting, organize and update information provided in the BEOs, maintain BEOs folder. Send out daily BEO updates and SOS packet. Solicit feedback as to the success of each event serviced. Answer phone calls with professional salutation and demeanor Create weekly schedules with the help and supervision of DOC. Enter shifts into Microsoft Teams according to the needs of the event. Report location to be communicated with schedules . Utilize Microsoft Teams to ensure class schedules are followed Update schedules to reflect changes and updates from clients and guest daily. Trade board and time off requests to be updated daily. Assign shifts to the staff according to experience and ability. Maintain proficiency level charts with input from Catering Managers. Coordinate, facilitate and conduct interviews for the department with the supervision of DOC. Follow up and track applicant flow through the entire hiring process and ensure all steps are followed. Complete assigned tasks in a timely manner. Physical Requirements Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Environmental Hazards No adverse environmental conditions expected. Work Schedule Hours Vary Driving University Vehicle Yes Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.