AVP - Epic Applications

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A Brief Overview
The Associate Vice President (AVP), Epic Applications, leads the strategic vision, operational excellence, and innovation agenda for CHOP's Epic portfolio. With deep expertise in clinical, healthcare information management, revenue cycle, and interoperability, this leader champions CHOP's "Epic First" platform strategy, ensuring seamless integration, optimal performance, and alignment with CHOP's values of compassion, discovery, and excellence.

This role is responsible for driving the adoption of new Epic capabilities through structured upgrade planning, and for building strong partnerships across clinical, operational, and research domains to accelerate CHOP's digital maturity. The AVP also serves as a steward of CHOP's data, working hand-in-hand with analytics teams to ensure Epic data is trusted, governed, and actionable-fueling care, research, and equity.

In service of our enterprise-wide commitment to innovation and performance, the AVP leads the organization's efforts to achieve Epic Honor Roll status, drive Gold Stars adoption, and co-chairs CHOP's Epic Executive Committee. This leader partners with Epic to ensure CHOP's voice is heard as Epic's future is shaped-while making sure CHOP remains at the forefront of that future.

By continual analysis of organizational needs, industry Epic best practices/advancements, safety and regulatory changes, the AVP develops and transforms the service delivery model including developing, mentoring, and guiding personnel. The AVP will enhance the Epic product lines through strong communication and partnership with cross-functional teams. The AVP demonstrates a clear understanding of CHOP's standards, values, and principles and uses exemplary communication skills when collaborating with organizational leaders. The AVP Epic Applications understands and supports clinical stakeholders in meeting CMS, Joint Commission, the Department of Health, and other safety and regulatory requirements.

This role reports into the VP of Enterprise Applications and is responsible for several Senior Directors representing clinical (inpatient, ambulatory, surgical, pharmacy, and ancillary), HIM and Revenue Cycle technology areas, supporting over 50 Epic Modules growing at 1-2 modules/year.

What you will do

• Leadership and Strategic Execution
• Set and execute the Epic applications strategic roadmap in alignment with the organization's clinical, operational, and digital transformation goals. Ensure that Epic capabilities support short- and long-term organizational strategies.
• Lead enterprise-wide Epic optimization and innovation initiatives, including value-based care models, population health strategies, and patient access improvements.
• Serve as a key contributor to the enterprise digital strategy, working closely with executive leaders) to identify areas where Epic can enable quality improvement, cost reduction, and operational efficiency.
• Anticipate industry trends and regulatory requirements, proactively assessing the impact of evolving federal, state, and payer mandates (e.g., interoperability, price transparency, TEFCA) on Epic capabilities and readiness.
• Evaluate and champion emerging Epic tools and functionality (e.g., ambient documentation, AI/ML in Epic), determining fit and readiness for enterprise adoption.
• Lead Epic-related governance and strategic decision-making bodies, including the CHOP Epic Executive Committee. Establish transparent prioritization frameworks and cross-functional stakeholder alignment.
• Promote data-driven decision making by ensuring the Epic application infrastructure supports enterprise analytics, reporting, clinical decision support, and quality measurement initiatives.
• Collaborate on business development and strategic partnerships, such as Epic Community Connect programs, ACO affiliations, or shared EHR platforms with regional health partners.
• Ensure technology scalability and sustainability by aligning Epic investments with business and clinical growth plans, and new care delivery models (e.g., home health, retail care, telemedicine).
• Position CHOP as an Epic leader by heading the Epic Ascend Program to ensure that CHOP is staying current with a goal of implementing over 80% of Epic's new functionality.
• Foster a culture of digital innovation and transformation within the Epic applications team and across clinical and business departments by encouraging ideation, co-design with users, and agile implementation approaches.
• Implement and maintain CHOP Epic Standards to promote the use of Epic Foundational workflows, standard build, and ongoing maintenance and clean-up of CHOP's Epic environments.
• Workforce Management
• The Associate Vice President, Epic Applications, is accountable for building and sustaining a high-performing, future-ready workforce that delivers excellence in Epic application support and innovation. This leader must create a culture of trust, collaboration, accountability, and continuous growth, ensuring the team is empowered to meet CHOP's strategic and operational goals.
• Proactively recruit, onboard, and retain top-tier Epic professionals by fostering relationships with academic programs, certification bodies, and peer institutions. Identify future leaders and build internal career pathways that encourage growth and long-term engagement.
• Ensure 100% Epic certification for required roles, while investing in ongoing training for emerging Epic functionality, agile delivery, leadership development, and interoperability. Set clear expectations for technical proficiency and functional knowledge across all team members.
• Set transparent goals and performance metrics at the individual and team level. Use regular feedback, check-ins, and recognition programs to celebrate progress, drive ownership, and reinforce commitment to quality, service, and innovation.
• Build a team culture where diverse perspectives are valued and psychological safety is prioritized. Ensure team members have access to tools, flexibility, and wellness resources to thrive personally and professionally.
• Use demand management, workforce planning, and agile staffing models to allocate team resources efficiently across operational support, upgrade cycles, project delivery, and innovation workstreams. Balance velocity with sustainability.
• Encourage open communication, knowledge-sharing, and collaboration across the team and with partners throughout CHOP. Model transparency and build trust by aligning actions to values and creating shared ownership of outcomes.
• Operational and Change Management
• Ensure optimal performance, maintenance, and availability of all Epic modules across inpatient, outpatient, revenue cycle, access, and ancillary systems.
• Lead governance, change management, and intake processes for Epic application changes and projects.
• Manage the Epic upgrade cycle and coordinate integration with third-party solutions.
• Sponsor/lead cross-functional and Enterprise-wide clinical and technology projects that transform the organization to enhance patient care, financial stewardship and user efficiency. Effectively and regularly communicate with key stakeholders, timelines, decisions, and budget implications. Manage small to multi-million-dollar project budgets.
• Adeptly lead change and transforms teams, is adaptive to changing organizational needs, and supports teams in proactively developing new skill sets to support business needs.
• Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant clinical and business leaders regarding activities within responsibility areas.
• Lead and enforce effective change management processes to ensure the successful use and adoption of new tools and processes.
• Able to review problems presented by organizational teams to produce clear scope and charters for projects. Estimate resources and suggest technical solutions resulting in formulated projects with budget estimates.
• Coordinate with clinical and operational leadership to ensure relevant decisions are timely and effective. Implement agreed-upon program methodologies and tools, providing leadership and influence over the selection and implementation of those tools.
• Coordinate within Digital and Technology Services to develop comprehensive, quality architectures, methodologies, standards, and strategies to support implementation and ongoing operations.
• Ensure current, accurate documentation to support the operation and maintenance of the systems and related training.
• Establishes service level agreements with customers and operational level agreements with other service units.
• Partnerships, Governance, and Communications
• Proactively develop and create communication strategies and methods to effectively convey information, provide governance and oversight, and facilitate efficient decision-making.
• Develop and lead presentations for audiences such as CHOP executives, Clinical and Operational leadership teams, etc. Continually assess current methods and strategies.
• Develop and implement new options to meet evolving communication needs.
• Lead and support the timely communication to the CHOP community regarding all areas of responsibility. Use existing CHOP vehicles to effect desired results (Leadership briefing, Governance bodies, Town Halls, etc.)
• Lead and/or participate in appropriate meetings, including governance, program/project executive sponsors, steering committees, and other targeted committees, etc., to achieve desired objectives.
• Work closely with all other DTS Team members, including Informatics and patient experience, to ensure that all Epic functionality is supported and included in strategic and operational plans.
• Financial Planning, Vendor Management and Optimization
• Participate and provide input into the strategic budget, annual IS Budget process, and capital budget.
• Develop and manage multimillion-dollar Epic application budgets, forecasts, and vendor contracts.
• Oversee management of the cost center using designated financial and variance reporting.
• Participate in vendor contract discussions and negotiations.
• Manages vendors and contractors effectively.
• Ensures vendor is providing services as stipulated in our maintenance and service contract.
• Ensures tracking of application licensing.
• Maintain and participate in financial stewardship across all aspects of responsibility.
• Information Security Requirements
• Understand and comply with all enterprise and DTS departmental information security policies, procedures, and standards.
• Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
• Support all compliance activities related to state and federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.
• Specific Role Requirements
• Epic Application Strategy & Optimization
• Provide strategic oversight and operational leadership for the deployment, enhancement, and optimization of all Epic modules, including but not limited to:
• Clinical: EpicCare Inpatient & Ambulatory, Willow, Beacon, Stork, ASAP, Cupid, Radiant.
• Revenue Cycle: Resolute HB/PB, HIM, Benefits, Claims, Payor Platform.
• Operational & Population Health: Cadence, Prelude, Referrals, Healthy Planet, Care Everywhere.
• Lead the execution of an Epic First strategy, advocating for the use of Epic-native solutions wherever possible to improve integration and reduce technical debt.
• Ensure timely, proactive adoption of new Epic functionality during each upgrade, working with clinical, operational, and DTS teams to prioritize and implement innovations.
• Drive and track progress toward Epic Honor Roll achievement, Gold Stars program adoption, and clinical/revenue cycle excellence benchmarks.
• Data, Analytics & Insights
• Build and maintain a close partnership with the Data and Analytics team, aligning Epic build decisions with analytics and reporting needs.
• Ensure Epic data is trusted, standardized, and governed, supporting high-quality clinical, operational, and strategic decision-making.
• Collaborate on enterprise use of Clarity, Caboodle, Slicer Dicer, and other analytics platforms to support data-driven operations.
• Cloud & Vendor Oversight
• Lead management of Epic IRE (Infrastructure, Reliability, and Environments) and all Epic cloud-hosted solutions.
• Ensure all third-party and Epic vendors meet defined service level agreements (SLAs) for uptime, performance, security, and customer support. Take corrective action when performance falls short.
• Coordinate closely with infrastructure, security, and network teams to ensure a reliable and secure Epic environment.
• Develop, manage, and forecast the Epic applications operating and capital budgets, ensuring alignment with CHOP's strategic and financial goals. Monitor spend-to-plan, identify cost-saving opportunities, and partner with finance to maintain transparency and control.
• Prioritize vendor and technology investments that directly improve clinician experience, operational efficiency, and patient care outcomes. Eliminate duplication and low-value spend through continuous review and strategic sourcing.
• Fusion Team & Agile Delivery Leadership
• Build and guide Fusion teams-interdisciplinary teams of clinical, operational, DTS, and analytics leaders-responsible for co-designing Epic workflows, digital improvements, and roadmap adoption.
• Support agile and iterative delivery models that enable fast, value-focused implementation of Epic features and enhancements.

Education Qualifications

• Bachelor's Degree Healthcare, Information Systems or a related field - Required
• Master's Degree Healthcare, Science, Nursing Informatics, Information Systems, Business, Public, or Healthcare Administration, or a similar field of study - Preferred
• Doctorate Clinical Field preferred - Preferred

Experience Qualifications

• At least fifteen (15) years Experience in a large academic healthcare institution(s) with the ability to demonstrate a strong working knowledge of healthcare operations - Required and
• At least fifteen (15) years Experience in the coordination of healthcare projects of medium to large size and complexity - Required and
• At least ten (10) years Managing Epic applications.
  Proven leadership of large-scale Epic implementations, upgrades, or optimization initiatives.
  Demonstrated success collaborating with clinical and operational leaders to drive value through Epic - Required and
• At least five (5) years experience managing technical resources in a fast-paced information services environment - Required and
• At least two (2) years Vendor management experience with Epic and third-party infrastructure/hosting providers - Preferred and

Skills and Abilities

• High level of proficiency in managing multi-million-dollar budgets (Required proficiency)
• Expert in managing Enterprise-wide, complex projects, with few to hundreds of project team members, that require a high level of proficiency in Change Management. (Required proficiency)
• Highly knowledgeable in EHR workflows, experienced in EHR implementation and optimization projects (Required proficiency)
• Experience in Epic Honor Roll and Gold Stars Programs, and using Nova (Required proficiency)
• Deep experience in Epic roadmap management, upgrade planning, and implementation across clinical and revenue cycle functions. (Required proficiency)
• High level of proficiency in Communication, especially with Clinical and Senior Administrative leaders (Required proficiency)
• Strong at goal setting, delivery, and execution ensuring clear success metrics are identified and customer service expectations are defined, monitored, and met. (i.e., SLAs and customer service KPIs). (Required proficiency)
• Experienced in managing and developing people, including matrixed management, and the ability to identify and grow staff in new skill areas (Required proficiency)
• Ensure that the team has an effective organizational development, training and succession plan that in aligns with our overall workforce and location strategy. (Required proficiency)
• Requires outstanding verbal, written, presentation and data storytelling skills; the ability make a compelling business case and tell a story using data. (Required proficiency)
• Experience in leading high-quality, agile service lines and measuring the success of sprints (Required proficiency)
• Knowledge and experience working in and driving culture change towards working in an agile development environment (Required proficiency)
• Expertise in user persona development through journey mapping and requirements definition, balancing wants, needs, and practical capabilities in a way that delivers maximum value. (Required proficiency)
• Understanding of how to measure user satisfaction using Net Promotor Score (NPS), utilizing insights to identify areas for opportunity or to validate recent improvements. (Required proficiency)

Licenses and Certifications

• Project Management Certification (PMP) - Project Management Institute (PMI) - upon hire - Preferred

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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