New

IT Professional

University of Georgia

retirement plan

United States, Georgia, Athens

Sep 18, 2025

Posting Details

Posting Number	S14152P
Working Title	IT Professional
Department	Terry-Information Technology
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Solutions Center hours are 8am-5pm (M-F), with additional evening and weekend hours based on event schedules. The position involves on-site presence, with schedules coordinated among team members to ensure full coverage.
Advertised Salary	$60,000-$65,000+ Commensurate with Experience
Posting Date	09/18/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	10/20/2025
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	IT Support Professional II
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Bachelor's degree in computer science or a related field, or equivalent and 2 years of professional experience
Preferred Qualifications
Position Summary	This position serves as the lead for frontline IT services supporting the college's core mission in instruction, research, and outreach initiatives. This individual oversees the Solutions Center operations, solving problems using technologies supported by the university. A problem-solving attitude with an ability to motivate direct reports, managers, peers, and student workers within the OIT organization, to achieve specific goals, are essential skills to perform well in this position. This position will be working closely with Terry's Tier 2, Endpoint Management, Infrastructure, Facilities and Special Events. Responsibilities include supporting audiovisual technology, providing user support, and ensuring the success of in-person, remote, and hybrid events. Workload may vary based on event schedules.
Knowledge, Skills, Abilities and/or Competencies	Extensive knowledge of Windows and Mac Operating Systems and standard applications utilized on these platforms including installation, configuration, functionality, and troubleshooting. Experience providing first tier IT/AV support in an academic or corporate setting. Knowledge of IT/AV processes, functions, best practices, and procedures. Excellent customer service skills, interpersonal skills, written and verbal communications skills, critical thinking and problem-solving skills. Intermediate knowledge of AV/presentation systems, digital projectors, and web conferencing. Ability to be professional, flexible, and team-oriented.
Physical Demands	Lift 50 plus pounds Work aloft
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Lead Tier 1 support

Manage Solutions Center day-to-day operations and prioritization.
Oversee quality assurance for AV and IT support for classes, events, and conferences.
Respond to AV and IT technical emergencies as needed.
Maintain functionality of conference, event, and instructional spaces
Recruit, supervise, train and mentor one full-time member and a group of student workers. Coordinate workload and schedules for the Tier 1 team.
Develop of documentation and training materials for known services and problems.
Escalate complex issues and tasks, particularly those managed by other units, to the appropriate teams including EITS, CTL, GACRC, and other college units such as Terry Executive Education Center (TEEC), Facilities, Marketing, and Special Events to ensure timely support.
Work with outside vendors and Terry AV Lead to coordinate upgrades and service calls for AV and IT solutions
Evaluate new products and services; Present recommendations for improved effectiveness of college end user computing productivity and support.
Ensure support coverage during extended operation hours.

Percentage of time

Duties/Responsibilities

Special Projects coordination/development/ and implementation.

Oversee and manage unique, technical projects for the benefit of faculty and staff. Projects tend to involve specialized fields of expertise related to technology for meeting the goals and objectives for projects, grants, experiments, and other initiatives.
Support projects at TEEC and travel as needed to provide on-site assistance for events.

Percentage of time