Upgrade Specialist

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Valencia, CA - Remote OR Hybrid

Upgrades Specialist

The Upgrade Specialist sells accessories and/or products to assigned existing customers via remote means.

Responsibilities:

• Performs routine sales activities via remote means and serves assigned existing customers in line with the business plan.
• Builds and maintains relationships with assigned existing customers and informs them of new products, accessories, services, and prices.
• Follows up with assigned existing customers on routine customer case issues and refers to a superior for all non-routine requests.
• Collaborates closely with assigned field force representatives or key account managers and provides support as required.
• Performs routine sales activities to help existing customers with latest hearing technologies.
• Reaches out to customers through methods that include, but are not limited to, phone call, email, web chat, and SMS chat for selling opportunities.
• Guides customers through the insurance approval process for replacement processors.
• Uses CRM, SAP, and Insurance Portal while helping existing customers through the upgrade process.
• Record all sales activities in CRM.
• upgrade process.
• Manages upgrade orders and enters the orders into the ordering system.
• Other duties as assigned.

Travelling Requirement: may require less than 5% travel

More about you:

Education

• High School Diploma

Nice to Have

• Bachelor's degree

Work Experience

• 1-3 years of sales work experience

Nice to Have

• Experience in hearing healthcare, or med tech industry.

Professional Competencies

• Able to complete work independently and collaborate on a team.
• Exhibits strong verbal and written communication skills.
• Able to interact courteously and professionally when engaging with customers.

Language(s)/ Skills

• English/ Proficient

Nice to Have

• Spanish/fluent

IT Skills

• Microsoft Office

Nice to Have

• Salesforce CRM and SAP

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova Human Resources.

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  
  
  
  • Additional supplemental life/ad&d coverage available
  
  
  
  
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  
  
  
  • STD LTD Buy-ups available
  
  
  
  
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between $21.53/hr - $32.30/hr, compensation is based on skillset and location. This role is also bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.