Mortgage Servicing Supervisor

Position Summary

Supervise the loan servicing, administrative, and clerical support to the members in a manner that demonstrates the highest level of member service and discretion on confidential matters. Maintain all records surrounding mortgage loan servicing and ensure the department stays in compliance with all federal servicing laws. Conduct training and coaching on all servicing functions. Handles escalated problems and issues requiring an advanced level of knowledge in servicing and residential mortgage loans. Perform pre and post audits on all underwritten loans. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.

Supervises: Mortgage Servicing Agent I, Mortgage Servicing Agent II, and Mortgage Servicing Agent III

Essential Job Functions and Responsibilities

30 % - Supervise direct reports to maximize productivity, efficiency, and the potential of the human assets of TTCU, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.

20 % - Oversee servicing agents to ensure compliance with all federal servicing laws. Train new servicing both in group and one on one sessions, regarding booking and funding mortgage loans, paying taxes and insurance, processing mortgage releases and subordinations, payment processing, and training and monitoring the sales to the secondary market (i.e. FHLB, and Catalyst). Provide mentoring and additional training to help ensure all servicing agents are properly cross trained.

20 % - Review mortgage loans at closing to ensure completed loans are put on the TTCU tracking system and appropriate payment can be made. Fund all second mortgage products and balance applicable general ledger accounts. Track and manage all trailing documents and prepare loan files for Imaging Department once a package is complete. Ensure loan servicing requirements are met in a timely manner; such as product type differentiation, homeowners insurance, property taxes, Private Mortgage Insurance (PMI) premiums, release of mortgages, and assists in handling past due notices. Oversee the presentation, funding, preparation and delivery of packages to secondary investors by established time deadline after funding. Audit files to ensure accuracy.

20 % - Responsible for reviewing all underwritten loans for a pre-closing audit to verify they are in compliance with all Fannie Mae guidelines and TTCU policies. Perform a post-closing audit on all closed loans to ensure all legal documents were properly executed. Ensure all loans requested for an audit by our investors, federal and state examiners are provided by the due date and all exceptions are resolved.

10 % - Handle the booking and funding of construction loans. Responsible for processing weekly draws and ordering draw inspections. Maintain communication with the members on a weekly basis during the draw phase to inform them when the funds are available and how much they have remaining. Process the permanent financing when the construction is complete.

Minimum Qualifications

Educational Requirements

A two-year college degree or completion of a specialized course of study at a business trade school

Certificates/Licenses

Must have and maintain a valid driver's license

Experience/Years of Experience/Level of Experience

Experience in banking or credit union with exposure to banking operations and terminology preferred/3 Years/Basic

Experience working in the mortgage industry preferred/2 Years/Basic

Experience dealing with construction loans preferred/1 Year/Basic

Leadership experience motivating, recognizing and coaching teams to success/1 Year/Basic

Position Competencies

13 % - Develop Others

Develops others through coaching, feedback, and challenging stretch goals, tasks and assignments; holds frequent development discussions; aligns employee career development goals with organizational needs.

13 % - Functional Expertise

Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.

13 % - Manage Work

Clearly assigns tasks; sets clear objectives and measures; and monitors process, progress, and results.

13 % - Member Focus

Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.

12 % - Motivate Others

Can determine performance drivers for each person and customize motivational techniques in order to create aclimate in which people perform at their best; is someone people like working for and with.

Resilient

12 % - Maintains composure under pressure; handles difficult situations effectively, maintains a positive attitude

despite adversity; uses adversity as a learning opportunity.

Self-Awareness

12 % - Recognizes and understands own moods, emotions, and drives; is able to utilize feedback and self-reflection productively.

12 % - Values Diversity

Appreciates and leverages the capabilities, insights, and ideas of all individuals; works effectively with individuals of diverse style, ability and motivation.

Additional Requirements

Job Knowledge

Intermediate knowledge with Microsoft Office (Word, Excel, PowerPoint, SharePoint and Outlook)

Intermediate computer skills utilizing various systems required for processing and servicing loan and account information, preparing correspondence, spreadsheets and reports

Ability to use judgment that is consistent with standards, practices, policies, procedures, regulations or government law Knowledge of underwriting requirements

Interpersonal Skills

Intermediate written and verbal communication skills including good grammar skills, are required for working directly with applicants, co-workers and members; good telephone skills

Strong attention to detail and the ability to maintain confidential information appropriately and exercise discretion, sensitivity and tact at all times.

Goal-driven leader who maintains a productive climate, recognized development levels of staff and confidently motivates, mobilizes and coaches team members to meet high performance standards

Ability to create an atmosphere which promotes TTCU's Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.

Working Conditions

Routinely perform work indoors in climate controlled shared work area with minimal noise

Must be able to perform job functions either independently or under supervision and work effectively on own. Must be able to plan their own work activities as well as take direction. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Physical Demands

Activity Regularly/Frequently/Occasionally

Perform primarily sedentary work with limited physical exertion and lifting

of up to 10 lbs X

Capable of regular, reliable and timely attendance X

Must be able to operate office equipment including telephone, copier, facsimile, and calculator X

Must be able to routinely perform work on computer for an average of 6-

8 hours per day X

Must be able to work extended hours whenever required or requested

by management X

Must be capable of climbing / descending stairs in emergency situation. X

Employee Statement of Understanding

I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description.

I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.