Business Analyst

Job Summary

The Business Analyst (BA) is responsible for working closely with business units throughout CSBS to gain an in-depth understanding of CSBS's business strategy, processes, services, and information needs to identify changes that lead to business improvements. Working within a matrix IT team, the BA primarily supports small-to-medium sized projects and enhancements, focusing on requirements gathering, documentation, and analysis under moderate guidance. The BA collaborates with stakeholders and IT to ensure solutions meet business needs and supports testing and delivery.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

• Elicit and document business requirements for small-to-medium complexity projects and enhancements.
• Break down high-level requirements into detailed requirements, user stories, acceptance criteria, and process flows with guidance from senior analysts or managers.
• Clearly articulate and document business requirements in a format consumable by developers, QA testers, and business stakeholders.
• Support sprint planning, backlog prioritization, refinement, and demo sessions by ensuring requirements are clearly defined and testable.
• Partner with QA to validate test cases against requirements and assist with defect resolution during testing.
• Conduct research and basic analysis to support business case development and application enhancements.
• Participate in requirements workshops, sprint retrospectives, and other Agile ceremonies to capture and share feedback for continuous improvement.
• Manage relationships with project stakeholders primarily at the working level to ensure understanding and alignment of requirements.
• Collaborate with developers, QA engineers, and product owners to triage UAT feedback and manage change requests effectively.
• Maintain and update requirements documentation in alignment with release schedules, ensuring accuracy and version control.

Additional Responsibilities

• Participate in special projects or research assignments as requested.
• Stay current on industry trends.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Education and Experience

• Bachelor's degree in information technology, business, or related field.
• Minimum 3 years of business analysis, requirements analysis, software development, or testing experience on small-to-medium cross-functional projects (or equivalent combination).

Knowledge, Skills, and Abilities

• Demonstrated technical proficiency performing system analysis, modeling, and testing.
• Familiarity with project management principles and practices.
• Familiarity with software development life cycle (SDLC) methods, including Agile.
• Strong listening and analytical skills with the ability to translate business needs into requirements.
• Strong written and verbal communication skills with the ability to clearly articulate requirements to both technical and non-technical audiences.
• Strong organizational and time management skills; able to manage multiple tasks and projects simultaneously under direction.
• Detail-oriented with a commitment to accuracy and completeness in documentation and analysis.
• Collaborative and team-oriented with the ability to build productive relationships across functions.

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds!

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!

Leadership Competency Model

At CSBS, we believe in leadership at every level, empowering all employees, regardless of role, to take initiative, inspire others, and drive progress. Our five core competencies are Leading Change and Transformation, Leading Others, Results Focused, Business Intelligence, and Collaborative Partnering to provide a framework for professional growth while ensuring accountability in our performance.

Leading Change and Transformation means embracing innovation and adaptability to drive continuous improvement. Leading Others is about guiding, mentoring, and influencing colleagues to move our mission forward. A Results-Focused mindset ensures we meet our goals with efficiency and impact. Business Intelligence allows employees to make informed, strategic decisions based on data and industry insights. Finally, Collaborative Partnering fosters teamwork and strong relationships to achieve shared success.

This competency model not only supports individual growth and development but also strengthens CSBS as we evolve into a more agile and innovative organization. Here, leadership isn't just a title, it's a mindset that moves us forward together.

Working Conditions

• General office.
• Some travel required.

This job description should not be construed to imply that these requirements are the only standards for the position. Incumbents will follow any other instructions and perform any other related duties as may be required. CSBS has the right to revise this job description at any time. CSBS is an "at will" employer and as such, neither this job description nor your signature constitutes any form of contractual arrangement between you and CSBS.