Customer Service Representative

Staffmark is hiring a Customer Service Representative in Johnson City, TN! Join a dynamic team where your problem-solving skills and customer-focused attitude make a difference. In this role, you'll handle inquiries, resolve issues with electric and gas water heater equipment, and ensure every customer receives timely, professional support.

Pay: $16.00/hr

Shift: 11:30 AM - 8:00 PM

Responsibilities

• Answer incoming calls and emails, following up on previous customer issues
• Document call details, installation notes, and product information
• Research product/part information and maintain records using web-based systems
• Make warranty-related decisions for water heating and related equipment
• Perform other duties as assigned

Qualifications

• 1+ year of call center or customer service experience
• Strong customer service and troubleshooting skills
• Basic technical knowledge or aptitude
• Solid computer skills and familiarity with software/hardware operations
• Ability to multitask effectively
• High school diploma or equivalent
• Excellent verbal and written communication skills

Why You'll Love This Job

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance, including medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) plan. You'll also enjoy weekly pay, employee discounts, and referral bonus opportunities.

Apply Today!

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