PAT BILL AND COLL SUPV 1 - HB Enterprise Reporting - F/T - Days

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

Under the general direction of the Manager, HB Enterprise Cash Posting and Reconciliation, the Patient Billing & Collection Supervisor oversees daily operations of the cash posting team, ensuring accurate and timely processing of patient and insurance payments across multiple systems, including EPIC and PBAR. Optimizes revenue cycle performance, resolves payment discrepancies, and ensures and maintains compliance with healthcare financial regulations. As a coach and mentor, provides training, addresses performance issues, and ensures competency in accordance with established standards, procedures, policies, and legal requirements. Provides support and guidance to the unit and contributes to a work environment that fosters positive morale. Researches and investigates issues as needed, analyzes and resolves problems and discrepancies, provides creative solutions, and recommends alternatives and initiatives to optimize work and system performance. Works collaboratively and assists in personnel actions and staffing and human resource matters. Assists in the development of unit goals and objectives and on special projects as needed.

Required Qualifications:

• Working knowledge of human resources management policies, with the ability to evaluate and document human resources matters and performance.
• Strong working knowledge of 835 ERA file structure and remittance segments
• Strong knowledge of hospital billing and collections, healthcare compliance standards and audit procedures
• Strong decision-making and critical thinking skills
• Solid knowledge of medical and insurance terminology, billing and / or collections internal procedures and external regulations.
• Resourcefulness to identify and search for information that is not readily available
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum three (3) years' experience in healthcare revenue cycle or cash posting operation
• Minimum one (1) year prior experience leading or overseeing a team
• High degree of professionalism to recognize the need for discretion and maintain confidentiality
• Experience with EPIC system
• Excellent written and verbal English communication skills.
• Excellent interpersonal skills to communicate effectively with external contacts to include Admissions, Information Systems Management, collection vendors, and insurance companies
• Demonstrated skill to convey complex information in a clear and concise manner
• Demonstrated effective time management and organizational skills
• Demonstrated analytical skills to effectively comprehend multiple reports and provide comprehensive assessment of data
• Demonstrated ability to work collaboratively and maintain a calm and professional demeanor under difficult circumstances
• Demonstrated ability to lead, coach, and effectively motivate and improve performance
• Bachelor's degree in Accounting, Business, Healthcare Administration or related area and/or equivalent experience/training
• Advanced knowledge and proficiency with Microsoft Office Suite, including Excel and pivot tables, formulas, and data validation
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications:

• Knowledge of University and medical center organizational structure, policies, procedures, and forms
• Experience with revenue cycle analytics and reporting tools (e.g., EPIC RWB or PBAR Showcase)

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.