Administrative Coordinator - Temporary Position

• Coordinate the employee injury & worker's compensation process

• Review incident reports and track outcomes

• Follow up with employees and collaborate with providers to complete incident investigations and coordinate care if necessary

• Collaborate with Worker's Comp TPA to file claims, provide necessary documentation, etc.

• Communicate with leaders to relay restrictions and provide updates.

• Create, update, and maintain worker's comp/employee safety files & reports

• Oversee the Employee Fitness Center, approve access requests, and coordinate with security to grant badge access to employees

• Play an active role in planning and promoting various health and wellness initiatives, programs, and services for employees.

• Perform general administrative roles and responsibilities

• Answer phones, greet visitors, make appointments, maintain schedules

• Manage incoming and outgoing mail and related correspondence

• Assume scheduling responsibilities for activities of the department including: pre-Employment onboarding, COVID testing, clinic activities, etc.

• Assist employees or visitors with problems, take appropriate action, or refer to appropriate personnel

• Create, update, and maintain confidential and comprehensive employee health records adhering to HIPAA guidelines, including maintenance of appropriate technology platforms, tools, and systems, including but not limited to: OSHA reporting, Michigan Care Improvement Registry (MICR), EMR (EPIC)

• Support assigned projects such as:annual vaccine clinics & compliance tracking, employee wellbeing program, N95 mask fitting, etc.

• Collaborate between Employee Health and Medical Group, Worker's Compensation TPA, and HR to facilitate appropriate programs, employee needs, education, and leave management as appropriate.

• May actively participate in Infection Prevention, Environmental Safety, Disaster Planning Committees, or other task force meetings as requested

• Manage appropriate processes, equipment, and supplies

• Perform other duties as assigned

• We'll embrace all people by:

Treating everyone with dignity and respect.

Opening more doors to opportunity for others to succeed.

Growing talent and people.

Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.

Taking action against discrimination.

Honoring our differences and how we collaborate.

Educating staff, patients and the communities we care for.

Restoring hope and freedom, together.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Associate Degree or high school diploma and 3+ years of experience in a similar position required

• Proficient language and grammar skills with the ability to compose, edit and proof letters, memos, minutes, and other correspondence.

• Adept with computers in multiple applications (MS Word, Excel, Office Outlook, Adobe, PowerPoint, SharePoint) are essential, familiarity with EMR and basic understanding of clinical tasks helpful

• Ability to type 50 words per minute

• Customer-focused and motivated to help others

• Demonstrated organization and problem-solving skills to collaboratively with others throughout the system

• Exercise judgement and make independent decisions as well as preserve the confidentiality of special matters

Preferred Job Qualifications

• Previous occupational health or worker's compensation experience