Manager, Enterprise Collaboration

BrightSpring Health Services

Enterprise Collaboration, Manager - Manages Enterprise Collaboration technology areas (Email, Chat, Calendaring, Fileshares) and their support. Provides technical direction for Enterprise Collaboration in support of business objectives and regulatory requirements. Responsible for technical design, architecture, implementation and operational support of collaboration solutions on-premise and in the cloud.

* Will participate in technical research and development to enable continuing innovation within the Enterprise
* Experience working with Office 365, Active Directory, Exchange, and Azure
* Experience leading, implementation and deployment projects
* Experience working with EMS (Enterprise Mobility Suite), Azure AD for Office 365 Identity - Active Directory Federated Services (ADFS/WAP) and Directory Synchronization (AADC/DirSync), eDiscovery
* Migration, troubleshooting, design and system delivery experience
* Strong communication
* Knowledge of Installs, upgrades, configures, tests, maintains and supports operating system software in a production environment
* Lead team in assessment of IT architecture services to determine requirements for Office 365 implementation.
* Knowledge of MDM Intune Management and Support of on-premise and Office 365 integrated solutions.
* Develop future strategies for Office 365 products and services
* Communicates and educates the technical and business communities on current architectures and technologies and industry trends.
* Candidate must be eager to learn administration of the entire array of Office 365 products.
* Partner with business units to evaluate and drive adoption of new capabilities for Office 365 and related tools, services and systems.
* Maintain consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions and disaster recovery procedures for new and changed infrastructure.

Duties/Tasks and Responsibilities:

* Be a Manager for the System Administrators and Subject Matter Expert for Email Services (Exchange Online) and Office Applications (Office 365) and OneDrive.
* Responsible for establishing and maintaining O365 Exchange mailboxes, user accounts, distribution groups and establishes infrastructure mailbox constraints and advises on enterprise exchange policies
* Office 365 Exchange Online administration (domains, policies, transport rules, etc.)
Office 365 monitoring service health, removal of user accounts, and management of service requests
* Office 365 Spam administration
* Office 365 Licensing administration
* Support the ongoing operation of Microsoft Teams and other related services like Sharepoint & OneDrive
* Conduct Gap Analysis Summary and prioritize remediation actions summary
* PowerShell for migration and troubleshooting.
* Align Office 365 technology solutions with business strategies
* Be accountable for the security and reliability of Exchange, and Office 365 systems and services.
* Tracking and escalation of incidents with Office 365 technical support
* Develop tactical technology and resource plans aligned with business strategies.
* Negotiate and manage project priorities.
* Manage the implementation, installation, and operation of information and functional systems for the organization
* Design and implement technology solutions that are standards based, scalable, sustainable & supportable; manage technology obsolescence
* Work closely with all business functions and management to ensure enterprise level infrastructure support and service level agreements are met
* Establish metrics for the Collaboration including availability, usability, responsiveness, and continuity
* Assist in development, maintenance, and testing of IT disaster recovery plans
* Assist in development and management the IT Budget
* Manage and source professional services and outsourced solutions in support of business & operational objectives
* Develop leadership skills in managers and individual contributors
* Supervise Team Members: Hire, recruit, train, manage performance, conduct performance evaluations, mentor, and coach team members. Monitor team members' work for alignment to corporate policy and procedure consistency and quality. Assign and delegate work. Schedule work hours for team
* Performs other tasks as assigned.

Education/Learning Experience
* Required: Bachelor's degree in Computer Science, Information Systems or related field or equivalent work experience
* Desired: Technical certifications in the field of expertise.
Work Experience
* Required: 5 to 10 years of IT work experience
* Required: 3 to 5 years of Management experience
* Desired: 5 years of IT work experience including managing teams
Licenses/Certifications
* Required: Driver's license
* Desired: Technical Certifications
Behavior Competencies
* Required: Communication, Teamwork, Customer Service, Dependability, Organization and planning,
* Required: Problem solving, technological orientation.
Required: Service/process with integration focus. Ability to travel up to 15%.