Operations Manager, HCA

The Operations Manager serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for partnerships with clients. It provides direction, leadership, and management of staffing/direct reports. This role is responsible for planning, leading, organizing, and executing operations to deliver quality customer service, high customer satisfaction, financial profitability, and a trained and satisfied workforce.

• Bachelor's degree in business or a related field (preferred)
• RHIT or RHIA certification (a plus)
• 2 years of ROI or operational management experience in a related field (preferred)
• Knowledge of ROI and HIM services
• High school diploma or GED (required)
• Demonstrated ability to lead people and achieve defined results
• Exceptional organizational and multitasking skills to manage competing priorities
• Proven ability to analyze and resolve problems at both strategic and functional levels
• Strong written, oral, and interpersonal communication skills
• Ability to telecommute per HR requirements
• Proficiency with Microsoft Office Suite and ability to learn new software platforms
• Ability to travel as needed

• Oversee regional staff and day-to-day operations at assigned locations, working to standardize operations across all cross-functional teams and departments, both internal and external to Datavant.
• Escalate customer issues, concerns, or problems proactively and in a timely manner.
• Demonstrate a solid understanding of key business financial metrics (e.g., revenue mix, revenue per business day, labor per payroll day, labor productivity standards) and use these insights to manage operations effectively.
• Maintain a comprehensive understanding of workflow processes and how to optimally use Datavant technology at all assigned field locations.
• Ensure staff are trained on new product lines and maintain a comprehensive understanding of all offerings.
• Recruit, hire, and onboard qualified staff aligned with defined job responsibilities.
• Support staff development through orientation, training, and annual competence assessments.
• Foster a service operations environment focused on customer satisfaction, service delivery excellence, and continuous quality improvement.
• Meet deadlines and respond promptly to emails, phone messages, and other requests for information.
• Administer bi-weekly payroll.
• Conduct accurate, timely, and meaningful performance reviews and appraisals, applying progressive discipline fairly and consistently in line with policies, procedures, and regulations.
• Troubleshoot equipment issues, escalating to the Help Desk when necessary.
• Uphold the company's Code of Conduct.
• Ensure compliance with all confidentiality and security regulations, including facility policies and procedures related to medical record access and review.
• Meet with directors, administrators, or COOs to discuss service issues and resolve complaints.
• Deliver quality service to ensure member retention, including quarterly consultations with facility/site management.
• Organize and conduct monthly and quarterly business reviews with regional customers.
• Ensure monthly staff meetings and daily huddles are consistently held at each site.
• Assist the Director of Operations with day-to-day responsibilities, as assigned.
• Perform other duties as required.

• Strong leadership skills with a proven ability to guide teams toward achieving goals.
• Excellent organizational and multitasking abilities to manage competing priorities.
• Analytical mindset with a track record of solving problems at both strategic and operational levels.
• Clear and effective communication skills (written, oral, and interpersonal).
• Adaptability and willingness to embrace new technologies and processes.
• Commitment to customer satisfaction and service delivery excellence.
• Ability to maintain confidentiality and uphold compliance standards.