Provider Onboarding & Training Specialist

Position Description:

As a Provider Onboarding & Training Specialist, you will lead the programmatic and day-to-day activities for the physician and advanced practice provider (APP) onboarding through their first two years of employment. This role works under the direction of the MCP Provider Engagement and in collaboration with the Provider Onboarding Specialist team. You will participate with the team to lead, develop, and implement programs and processes to achieve program goals. Additionally, you will develop and deliver effective orientation and ongoing onboarding and retention programs for providers, as well as examine the effectiveness of these programs.

Hybrid Work Schedule:
This position offers a flexible hybrid work arrangement, typically around 80% remote and 20% onsite. However, onsite requirements may vary based on business needs. Some weeks may require full-time onsite presence (e.g., Monday through Friday), while other weeks may be fully remote.

Please note: Monthly in-person orientation days start at 6:30 AM and require attendance.

Responsibilities:

• Lead the planning, development, and execution of programs and systems for provider onboarding across the practice.
• Oversee all logistics related to provider onboarding and retention progress check-ins including scheduling, preparing communications and materials, and technology/venue needs.
• Oversees appropriate communication across practice teams, ensuring cross-fertilization and integration.
• Develop tools for monitoring effectiveness of onboarding and related programs.
• Develop and track progress of measured goals. Report and present executive summary to senior leadership as requested.
• Develop, conduct, and deliver programming and resources for groups and individuals in connection with FH/MCP goals.
• Evaluate and assess input from new providers and identify programming/resources to meet their individual needs.
• Collaborate on the development of program materials including educational resources, websites, and reports.
• Maintain and continue to develop provider onboarding checklists and provider progress check-in reports throughout all MCW clinical departments.
• Assist in industry research of best practices related to onboarding and retention of healthcare providers.
• Coordinate with Recruitment Teams to facilitate smooth transition from provider candidate to hired employee.
• Foster a sense of teamwork, cooperation, and community within and amongst MCW entities. Train and onboard new team members within the division.

Knowledge - Skills - Abilities:

• Exceptional communication and interpersonal skills are vital; Candidate should have skills in customer service and have experience working with physicians and APPs in a fast-paced environment.
• Candidate should be a self-starter with the ability to work independently under minimal supervision.
• Strong sense of ownership, personal accountability and results-driven work ethic.
• Ability to manage with matrix reporting relationship.
• Knowledge of computers, electronics, digital media, databases, applications, software, risk management, and information security.
• Customer support, systems analysis, troubleshooting, problem solving, and listening skills.

Preferred Schedule:



Full-time role with expectations for coverage during core business hours and flexibility required as necessary to accommodate business needs.

Position Requirements:

Minimum Qualifications
Appropriate experience may be substituted for education on an equivalent basis.

Preferred experience: 4 years in customer service and have experience working with physicians and advanced practice providers in a fast-paced environment.

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• 403B Retirement Package
• Competitive Vacation, Sick Time, and Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants, or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

.