New

Customer Service Representative - Email

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Beloit
Sep 07, 2025
We're looking for a Customer Service Representative who will be the friendly, knowledgeable voice behind our email and chat support channels. You'll be helping online shoppers navigate their experiences, resolve issues, and feel confident in our services-all while working with a supportive team that values collaboration, curiosity, and continuous improvement. What You'll Do Daily Responsibilities: * Respond to customer inquiries via email (90%) and chat (10%) with professionalism and positivity. * Investigate and resolve customer concerns by identifying root causes and offering clear solutions. * Update customer records and accounts accurately. * Collaborate with internal teams to ensure timely resolutions. * Follow up with customers to confirm satisfaction and resolution. Periodic Responsibilities: * Spot trends in customer feedback and share insights with leadership. * Recommend process improvements to enhance the customer experience. * Help onboard and mentor new team members. * Coordinate with merchant affiliate networks. * Extend bonuses in cases of Cash Back denials. What You Bring Must-Haves: * High School Diploma or GED * 1-3 years of customer service experience (email/chat preferred) * Familiarity with online shopping and internet navigation * Typing speed of 50+ WPM * Comfort with keyboard shortcuts (e.g., CTRL+C / CTRL+V) Nice-to-Haves: * Typing speed of 55+ WPM * Experience in banking, retail, or data entry * Background in internet-based companies Skills That Set You Apart * Strong written communication and problem-solving skills * Ability to multitask and prioritize effectively * Tech-savvy with working knowledge of CRM tools, MS Word, and Excel * Detail-oriented with a friendly, persistent approach Why You'll Love Working Here * Be part of a team that supports Canadian shoppers and makes a real impact. * Work in a remote-friendly, collaborative environment. * Grow your skills with opportunities for training and development. * Help shape the future of customer experience in the digital shopping space. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.