Energy Assistance Worker - Division of Special Programs

Are you passionate about helping others stay warm and safe during the cold winter months? The Department of Human Services is currently seeking seasonal Energy Assistance Workers. In this important role, you will provide technical assistance and respond to inquiries about energy assistance programs, ensuring Pennsylvanians get the help they deserve. This position also offers a valuable pathway towards a full-time public service career that supports governmental programs. If you are ready to make a difference and grow professionally, apply today to join our dedicated team!

In this position, you will for answering calls and emails regarding the Low-Income Home Energy Assistance Program (LIHEAP) policy, eligibility, and procedures. Duties include providing technical assistance on the Commonwealth of Pennsylvania's Access to Social Services (COMPASS) website and MyCOMPASS PA mobile application to those applying for LIHEAP online. Additionally, you will connect citizens to other community resources that may assist or supplement available services when a household is not eligible for LIHEAP, has exhausted their LIHEAP benefit, or has an extraordinary need that we cannot meet This is a full-time, seasonal position, typically lasting 6 to 8 months during the fall and winter seasons, designed to support clients wishing to apply for heating assistance.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Seasonal, full-time employment, 37.5 hours per week
• Seasonal employment runs from approximately October to April but employment may begin as early as September and last until June.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. May change based on operational needs.
• Travel and overtime: As needed
• Telework: This position may be eligible to telework part time after successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
• Hourly Rate: In some cases, the starting hourly rate may be non-negotiable.
• Work Conditions: Assigned duties are performed in a controlled office environment.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in general office work which included interviewing the public; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.