UKG WFM Pro Scheduler & Strategic Workforce Planning Administrator

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

We are seeking a highly skilled and operationally minded UKG WFM Pro Scheduler & Strategic Workforce Planning (SWP) Administrator to support labor optimization across our car rental operations. This position is responsible for configuring, maintaining, and improving the UKG Workforce Management suite-including Scheduler and Strategic Workforce Planning modules-with a clear focus on aligning labor to rental demand and customer volume. The ideal candidate combines system expertise with a strong understanding of car rental operational rhythms workflow and labor dynamics ensuring workforce capacity is aligned with demand to optimize service delivery while controlling labor costs.

• System Configuration & Maintenance
  • Configure and maintain UKG WFM Scheduler and SWP modules.
  • Update configuration to reflect business changes, including new locations, job roles, seasonality, and operating hours.
  • Work with UKG Support to troubleshoot technical issues and maintain system stability.
• Operational Scheduling & Coverage
  • Build and manage schedules for frontline roles such as counter staff, vehicle service agents, lot attendants, and return agents.
  • Align daily and weekly schedules with rental demand, adjusting for peak periods like weekends, holidays, and flight changes.
  • Use volume-driven forecasts to ensure appropriate coverage and minimize overtime, idle time, and understaffing.
• Strategic Workforce Planning (SWP)
  • Develop and maintain labor planning models in UKG SWP based on rental reservation trends, historical transaction data, and expected demand by location.
  • Partner with Finance and HR to inform headcount planning, staffing budgets, and seasonal ramp-up strategies.
  • Forecast labor needs over multiple time horizons (weekly, monthly, quarterly) to support operational readiness and long-term workforce strategies.
  • Ensure SWP data reflects the current operational landscape and integrates effectively with UKG Scheduler and HRIS systems.
• Training & End User Support
  • Deliver training to location leaders on UKG scheduling tools, labor forecasts, and self-service features.
  • Support the adoption of the UKG mobile app and manager dashboards for efficient schedule management.
  • Act as the first line of support for user questions, troubleshooting, and process guidance.
• Reporting & Analytics
  • Develop and distribute reports on schedule accuracy, labor utilization, overtime, shift coverage, and compliance.
  • Analyze how well labor is aligned with actual rental volume and identify areas for cost or service improvement.
  • Respond to ad hoc reporting requests from regional leaders, HR, and Finance to support operational decision-making.
• Compliance & Labor Governance
  • Maintain system rules to support compliance with local labor laws, internal policy, and collective bargaining agreements.
  • Regularly audit scheduling and planning configurations to ensure they reflect current legal and operational requirements.
  • Monitor UKG product updates and best practices to continuously improve scheduling effectiveness.

• Required:
  • 3+ years of experience administering UKG WFM Pro (Scheduler and/or SWP).
  • Deep knowledge of scheduling practices tied to transaction or customer volume, not fixed headcount.
  • Experience supporting hourly workforce planning in high-demand, multi-location environments.
  • Proven ability to create and manage capacity plans that align labor needs with demand while controlling labor costs.
  • Strong Excel and data analysis skills; comfort working with workforce data, forecasts, and templates.
  • Ability to train and support non-technical users and field leadership.
• Preferred:
  • Experience in car rental, transportation, hospitality, or similar service-focused industries.
  • Familiarity with scheduling dynamics, capacity planning and volume-based labor models, including labor standards, productivity benchmarks influenced by reservation timing, customer peaks and airport operations
  • Experience supporting union environments and configuring labor rules to match CBA terms
  • Proficiency in tools like Power BI, SQL, or VBA for workforce analysis and reporting automation.
  • UKG certifications or formal training in Scheduler or SWP modules.

• Paid time off
• 401K retirement plan with company matched contributions
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
• Contribute up to $260 as a tax free benefit for public transportation or parking expenses
• Employee discounts, including discounted prices on purchase of Avis / Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

The annual starting salary for this position is between $75,000 - $102,344 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The fine print:

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.