Regional Product Support Representative II

Job Description:

Join our Team: Regional Product Support Representative

Arizona/New Mexico

Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated Regional Product Support Representative II to contribute to the Product Support team.

At Terex/Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

What you'll do

• Identify and resolve customer concerns with Terex AWP products.
• Complete daily work orders, including entering daily activities into our CRM system.
• Assist customers with their service training needs and information.
• Assist Engineering as requested with the improvement and development of AWP products.
• Assist all customers with the safe and proper operation of Terex AWP
• products.
• Assist Terex Product Safety upon request.
• Create and maintain relationships within their respective territory.
• Work with area Sales and Parts personnel regularly to grow business market share.
• 70% travel within the territory required

What you'll bring

• Strong communication and interpersonal skills.
• Ability to work and organize with minimal guidance based exhibiting a positive, service-oriented attitude.
• Ability to communicate with internal functions through all available mediums.
• Ability to manage expectations and effectively convey customer needs to colleagues and functions throughout the company.
• Must be a results-oriented team player with the ability to work under pressure,
• Demonstrated time management and organizational skills.
• Ability to set priorities and multitask while managing multiple assignments.
• Demonstrated ability to adapt to changing conditions and work assignments. - - Confident interacting with diverse cultures and fostering strong relationships with both technical staff and management.
• Motivated to learn and maintain a broad knowledge of the manufacturer's new and recent products.
• Proficient in the use of equipment, tools & technology needed to troubleshoot and repair AWP products. (computers, hand tools and digital devices).
• Proficient with MS Office including Excel, Word and PowerPoint.

Preferred Previous Experience:

• 3+ years' Technical Service experience within the heavy equipment or similar industry.
• A basic technical knowledge of aerial work platforms.
• Hands-on knowledge of Genie products is preferable

Salary: The salary range for this position is $75,000 - $90,000 USD. The salary range may be higher or lower depending on the applicant's location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs

Why join us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.

• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.

• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.

• We are committed to helping team members reach their full potential.

• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.

• We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401K, life insurance, LinkedIn Learning.

• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.