Voucher Administration Program Manager- 10579

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

* Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.

* Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.

* Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.

* Achieving excellence through continuous quality assurance, innovation and professional development.

* Using resources judiciously and effectively.

The Voucher Administration Program Manager supports the Housing Assistance Department (HAD by supervising

Housing Specialist Supervisor(s) and co-supervising Housing Specialist(s) to ensuring proper coordination of for

households across housing subsidy programs at CCH and its partners.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions

• Oversees an assigned team of Housing Specialist Supervisor(s) and Housing Specialist(s) (commonly referred to as Housing Counselor(s)) to ensure that performance standards and metrics are being met for an overall positive and professional experience when engaging with Housing Assistance Department.
• Further, ensures that all directly supervised programs are compliant with appropriate local, state and federal requirements.
• In collaboration with Housing Assistance Department leadership, recruits, hires, trains, and provides resources, tools, professional development, leadership development,
• Assesses regularly the team and departmental training needs, operational issues, and programmatic needs. Supports the development and implementation of training, operations, and programmatic procedures and best practices.
• Reads, understands, and interprets Housing regulations for various programs.
• Assists in the development, reporting and oversight of program budgets and grant reports.
• Oversees the accurate disbursement of monthly Housing Assistance (HAP), Utility Assistance Payments(UAP), and equitable distribution of move-in assistance funds.
• Uses project management skills to track, coordinate, and implement assigned tasks, projects, and programs across the department.
• In collaboration with Director and/or Vice President, manages decisions regarding continued assistance, program noncompliance and violations, rent payments for households.
• Completion of assigned reports to funders including Denver Department of Human Services (DHS), Division of Housing (DOH), City of Denver's Office of Housing Stability (HOST), and the U.S. Department of Housing and Urban Development (HUD).
• Assists and collaborates with Director and/or Vice President to with the monitoring and compliance with subcontract agencies or with those agencies with which contracts or agreements exist.
• Assists and collaborates with Director and/or Vice President to complete assigned staff performance reviews as necessary with all assigned direct reports.
• Assists and collaborates with Director and/or Vice President to ensure that direct reports comply with assigned training requirements.
• Ensures that contacts are being responded to by Voucher Administration Division in a professional, accurate, meaningful, and timely manner.
• Participates in regular supervision with direct reports and Director and/or Vice President as outlined by HAD standard operating procedures.
• Conducts auditing, approvals, and in-field shadowing to ensure quality standards are being consistently met by the Voucher Administration Team.
• Facilitates and participates in assigned meetings, including the Voucher Administration Division and All HAD Team meetings.
• Demonstrates competency in all data base systems including Colorado's Homeless Management Information System (HMIS), Sage, OneSite, Emphasys/Elite, HubSpot, Microsoft Teams, or other tools and applications that the Housing Assistance Department utilizes to perform work.
• Acts as a consultant for Voucher Administration Division to address complex case needs and collaborates with other resources to resolve those matters.
• Ensures strong collaboration and coordination between divisions within HAD to ensure smooth household transitions.
• As assigned, audits and approves required documentation.
• As assigned, supports management of appliable lists, including waitlists.
• As assigned, outreaches and engages program participants who are chronically homeless and disabled within the Denver Metro area within the scope of Voucher Administration.
• As assigned, conducts and/or assists with housing searches, housing orientations, inspections, lease ups, re-certifications, and move-out inspections.
• As assigned, collaborates with Coalition programs and outside service providers to ensure a coordination of care for households. Facilitates and attends all assigned internal and external meetings and serve as a representative of the Coalition and HAD.
• As assigned, develops and maintains positive relationships with local property owners and landlords. Responds and resolves any escalated landlord concerns in coordination with appropriate parties.
• As assigned, networks with community agencies, especially homeless service and employment service providers, for the purpose of coordination, and/or development of services. This might include attending community meetings, committee work, and/or presentations to partner agencies.
• As assigned, provides education for members of the Housing Assistance Department, throughout the Coalition, and partners.
• Maintains a harm-reduction and trauma informed work environment that is marked by respect for others, values inclusiveness, builds workforce diversity, and that fosters cooperation and teamwork.

Qualifications Summary

• Bachelor's degree in social service-related field required. Experience may be substituted for education.
• Management and supervisory experience strongly preferred. Experience may be substituted.
• Prior experience working with HUD regulations and/or subsidized housing programs preferred.
• Prior experience working with people who are experiencing homelessness or who have come from homelessness preferred.
• Knowledge of HUD rules and regulations as well as Housing Authority Administrative Plans.
• Knowledge of basic accounting principles.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Knowledge of and experience with program development and implementation.
• Knowledge of HIPPA federal and state requirements.

$35 - $35 an hour

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.