Workplace Experience Coordinator

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

The workplace experience coordinator serves as a coordinator for multiple sites, supporting the daily operations of the office environment to ensure an efficient, safe, and engaging experience for all employees and visitors. This role helps maintain a high standard of workplace presentation, assists in coordinating facilities, supports events and employee engagement activities, and provides administrative support, as needed. This role is responsible for the daily upkeep of the office to maintain a clean, organized, and welcoming environment for both employees and visitors.

• Serve as a point of contact for employees and visitors, providing information regarding the office environment, including workplace protocols, culture, and etiquette.
• Assess space readiness regularly, ensuring that workspaces, conference rooms, and offices are occupant ready. This includes conducting daily walkthroughs and ensuring working IT hardware and clean workspaces.
  
  
  
  • Daily walkthroughs
  • Working IT hardware
  • Clean workspaces
  
  
  
  
• Lift and move items such as furniture, supplies, and equipment, as needed on occasion.
• Assist in managing and escalating workplace concerns, complaints, or suggestions to the workplace experience manager.
• Monitor and triage service desk tickets, ensuring timely resolution in line with policy standards.
• Conduct periodic workplace satisfaction surveys and compile the results.
• Coordinate the day-to-day operations of the facilities, including cleaning/janitorial, life-safety, engineering, and general maintenance (e.g., plumbing, electrical, carpentry, painting, and landscaping). Ensure that they are implemented and carried out in a manner consistent with NYSTEC policies and leadership directives.
• Support internal, on-site events and activities to foster team culture (e.g., office/team lunches, internal meetings, onboarding breakfasts).
• Support off-site events, including coordinating logistics and providing on-the-ground assistance to ensure a positive experience for all participants.
• Maintain records regarding building codes, fire codes, and other relevant regulations to ensure compliance.
• Support facility projects by collaborating with stakeholders, coordinating tasks, and providing status updates, as needed.
• Ensure that scheduled preventative maintenance for equipment is properly and promptly performed; maintain the maintenance records on the equipment; and maintain operations, administrative, and quality assurance backup plans and procedural documentation.
• Coordinate repair and maintenance work with contracted vendors and ensure that repairs are conducted in a timely fashion and in accordance with our standard operating procedures.
• Collaborate with the IT and Information Security teams to maintain disaster recovery procedures and to schedule and test the procedures annually.
• Perform light office upkeep to support a clean, organized, and welcoming workplace environment (e.g., restock supplies and tidy up communal areas).
• Support the process of continuous improvement and ensure 100% compliance with NYSTEC's protocols and any approved regional or office variations.
• Exercise a high degree of confidentiality.
• Perform other duties as assigned.
• Demonstrate the NYSTEC Core Values and Behaviors.

• Proficiency with the Microsoft Office suite of products.
• Ability to oversee and manage a service desk platform (FreshService).
• Advanced written and verbal communications skills.
• Excellent multi-tasking and time management skills.
• Highly responsive to internal and external customer needs.
• Sound decision-making ability and judgment.
• Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
• Ability to identify problems and evaluate resolutions for a positive outcome.
• Detail oriented, with a high level of accuracy.
• Understands NYSTEC's mission, brand mindsets, and core values and can put the behaviors into practice.

• Experience with workplace management platforms (e.g., Appspace).

• A high school diploma and five years of experience performing work in an office environment, in an administrative capacity, preferably with experience working with Internet of Things (IOT) devices.
• An equivalent combination of advanced education, training, and professional experience will be considered

The target hourly rate for this position is $22.85- $30.55. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.