CRISIS INTERVENTION SPEC

Crisis Intervention Specialist

Crisis Intervention Specialist (FT)

Washington County, located in West Bend, Wisconsin has an excellent opportunity for Full-Time Crisis Intervention Specialist with our Human Services Acute Care Services- Crisis Intervention Team. Acute Care Services is a unit of the Behavioral Health Services division. It is a state-certified 24/7/365 emergency mental health services program that partners with the community to empower individuals and families during a crisis. The primary focus is on client-centered, least restrictive crisis intervention and treatment. Under the general supervision of the Behavioral Health Program Supervisor, the Crisis Intervention Specialist provides telephone and mobile crisis intervention, crisis counseling, assessment, referral and acts as a human services intake worker. Training will be provided with the opportunity for flexible work hours to cover a variety of schedules and shifts. MUST BE ABLE/WILLING TO WORK NIGHTS, WEEKENDS, AND HOLIDAYS (rotating holiday schedule).

Qualified candidates must possess:
*Bachelor's degree from an accredited college or university in social work, psychology, human services or related field and one year of experience working with a mental health population; OR two years post high school education from an accredited technical school, college or university in a related field and four years of work experience providing mental health services.
*Must have the ability to interact professionally with clients who may be challenging and potentially hostile.
*Experience working with children and families in the capacity of child welfare, child protective services, or juvenile justice a plus.
*Experience working with youth in the area of mental health preferred.
*A valid Wisconsin driver's license, available automobile, and automobile insurance are required.

Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.
Our Mission:
We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.
Our Vision:
Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.
Our Values:
Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Please visit our website at www.washcowisco.gov to complete our online application. If you have any questions, please call (262) 335-4633. Thank you for considering Washington County.
Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities
Position Summary:

Under the supervision of the Acute Care Supervisor and Assistant Supervisor, this role provides telephone and mobile crisis intervention, crisis counseling, assessment, referral and acts as a health & human services intake worker. Works closely with community providers, law enforcement, school personnel, clients, and families. Hours include non-standard workweeks including weekends and holidays.
Duties/Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
*Receives crisis calls for Washington County Acute Care Services crisis intervention program. Interviews clients and families to obtain mental health and/or AODA information and assesses the needs of the individual and family. Assessments may be completed by telephone or in person in the community, at the individual's residence, hospital, jail, school, or at the crisis office location. Appropriately, credentialed staff may provide crisis therapy and crisis case management when indicated. Determines appropriate level of care needs during the crisis assessment and arranges referrals.

*Provides direct telephone and mobile crisis intervention services to children, adolescents, adults, and families in the community.

*Develops crisis plans utilizing the strengths of the individual/family and available community resources to resolve the immediate crisis and facilitates follow-up interventions.

*Approves involuntary psychiatric admissions per DHS 51.15, refers and coordinates inpatient admissions, and authorizes inpatient funding when necessary.

*Performs duties of an after-hours intake worker as prescribed under Wisconsin State Statutes Children's Code 48.067 and Juvenile Justice Code 938.067.

*Works collaboratively with law enforcement, families, other county departments, schools, continuum of acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.

*Communicates pertinent information on a timely basis and participates in clinical supervision case reviews, staffings, and/or case planning meetings.

*Participates in training and continuing education relevant to job duties.

*Completes all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records. Completes appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information. Coordinates this information with the appropriate staff.

*Performs other duties as assigned, including responding to an emergency event.

Work Direction Received:
Works under the general direction of the Acute Care Services supervisor and assistant supervisor.

Supervision Exercised:
None.

Decision Making:
Decisions about clinical interventions after an assessment are made in collaboration with the supervisor/on call supervisor when indicated, individual/family, law enforcement, and community resources employing best practice and least restrictive interventions. Determines appropriate level of safety planning and/or treatment referrals, approves emergency detentions, and authorizes inpatient behavioral health/detox funding as a representative of the Health and Human Services Department. Other responsibilities and daily work priorities are made independently.

Interaction:
There is significant interaction with clients, law enforcement, hospital personnel, and other community partners on a regular basis.

Essential Knowledge and Abilities:
Exceptional telephone and communication skills are essential when working with the public. Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers. Basic computer skills required for documentation. Knowledge of community resources, mental illness, emotional disorders, alcohol/drug abuse, and risk assessment related to dangers to self or others, suicide, or homicide. Knowledge of state, federal and local laws, rules and regulations affecting the Acute Care Services program, Adult Protective Services, Child Protective Services and Juvenile Intake Services. Ability to work effectively with a treatment team, communicate effectively orally and in writing, and interact with the public in a professional manner. Ability to complete paperwork within identified parameters. Ability to complete orientation and training including CPS/Juvenile Intake training within six months of hire. Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands (concentration, conceptualization, memorization).
Training and Experience:
Bachelor's degree from an accredited college or university in social work, psychology, human services or related field and one year of experience working with a mental health population, or two years of post-high school education from an accredited technical school, college or university in a related field and four years of work experience providing mental health services. Must have the ability to interact professionally with clients who may be challenging and potentially hostile. Experience working with children and families in the capacity of child welfare, child protective services, or juvenile justice a plus. A minimum of one year of experience working with youth in the area of mental health is preferred. A valid Wisconsin driver's license, available automobile, and automobile insurance are required.

Position : 200708

Posting Start : 07/14/2025

Posting End : 12/31/9999

HOURLY RATE RANGE: $30.00-$39.88