New

Customer Service Representative

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Newton
Aug 22, 2025
About the Role We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Newton, Iowa. This is a contract-to-hire opportunity with strong potential for full-time employment and career growth. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you! Key Responsibilities * Respond to customer calls and emails promptly and professionally * Provide accurate information about products, services, and general inquiries * Process orders, route calls, and follow up as needed * Review and verify documentation for accuracy * Conduct insurance verification and obtain pre-authorizations * Navigate multiple EMR systems to access and update patient information * Communicate trends and issues to management * Contact patients regarding documentation and offer solutions to facilitate service Qualifications Must Have: * 1+ years of customer service experience (retail, restaurant, CNA, etc.) * Proficiency with Microsoft Office Preferred: * Experience in healthcare or medical terminology * Call center or inbound call experience * Experience in nursing homes or CNA roles Work Environment * 100% onsite in Newton, IA * Standard hours: Monday - Friday, 8:00 AM - 5:00 PM * Occasional shifts: 10:00 AM - 7:00 PM and rotating weekends (12-hour shifts) * Training: 2 weeks (Week 1: orientation and systems training; Week 2: mentored call handling) Why Join Us? * Opportunity to be hired full-time based on performance * Career advancement - many leaders started in this role * Supportive team environment with hands-on training Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newton,IA. Application Deadline This position is anticipated to close on Sep 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.