New

Product Owner - Customer Ops Customer Analytics

Consolidated Edison Company of New York
$105,000.00 - $150,000.00 / yr
United States, New York, New York
4 Irving Place (Show on map)
Aug 22, 2025
Overview This position on the Customer Analytics team will be primarily responsible for delivering on Customer Operations' Data and Analytics vision and will serve as the ultimate product owner of the company's Customer360 data product, a unified data model for customer analytics and reporting. As product owner, this individual will maintain the roadmap and inventory of data sources to be onboarded into the Customer360, the data modeling enhancements associated with these sources, and analytics use cases enabled by this dataset. This individual will develop deep subject matter expertise on how to utilize the structures within the Customer 360 and coach employees across the company on how to obtain value from its data. Analytics product owners and help manage a team of product analysts responsible for Customer Analytic Record and support training initiatives to ensure that Customer Analytic Record consumers can leverage its data with confidence in its quality, traceability, and definition. Responsibilities Core Responsibilities Evangelize the data and information available within the Customer 360, maintain a prioritized data source roadmap and data catalog, and act as a resource for Customer Operations on how to leverage the Customer 360 for business insights Create user stories, features, and epics associated with managing the Customer 360 and working with business and IT stakeholders to appropriately groom this product backlog Embed a data-driven mindset in the business, rationalizing data needs and ensuring that data within the Customer 360 supports business objectives and regulatory requirements. Prepare and deliver management and executive level communications associated with the status and management of the Customer Analytics program Prepare and deliver change management and training materials Develop, maintain and monitor dashboard and scorecards to manage the delivery of the analytics program and ensure data health and quality (e.g. SLA's, accuracy, consistency.) Manage vendors and staff supporting data and analytics delivery Manage a team of product owners Qualifications Required Education/Experience Master's Degree and 2 years of related work experience or Bachelor's Degree and 3 years of related work experience or Associate's Degree and 5 years of related work experience or High School Diploma/GED and 7 years of related work experience Relevant Work Experience Work experience with agile project management Experience with Microsoft office applications, including proficiency with Excel. Experience with customer or enterprise data platforms, analytics development teams, and change management Proven experience managing an agile product development team as a Product Owner Experience managing system integrators and technology consulting vendors Proven ability to manage multiple assignments and changing priorities. Must have excellent oral and written communications skills Proficient in Microsoft Office Tools Experience with Power BI Experience with various Company and Customer Operations computer systems Knowledge of Customer Operations business, rules and regulations Experience in producing formal presentations and documentation for executive and regulatory share out Skills and Abilities Demonstrated analytical skills Demonstrated written communication skills Project Demonstrated project management skills Well organized, detail oriented and flexible to handle multiple assignments Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Licenses and Certifications Driver's License Required Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.