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Job Description: Satair (an Airbus company) is looking for a Repair & Warranty Specialist to join our repair and warranty administration department based in Herndon, VA. In this role, you'll administer repair/lease/exchange orders, warranty claims and handle retrofit activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost to satisfy customers. Meet the Team: In support of Warehouse Operations, our team members support everything from receiving to packing and shipping of materials. The warehouse is at the core of our operations, assuring that Team Airbus members and our customers get the materials they need to be successful. Your Working Environment: The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze! How We Care for You:
Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
Your Challenges: Primary Responsibilities: Customer Order management : 40%
Handle, log and follow up on customers' Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims Issue Repair/Lease/Exchange Orders to approved suppliers Handle, log and follow up on suppliers retrofit programs Handle follow-up and improvement of Satair's objectives for Repair/Lease/Exchange Orders & Warranty claims and prepare performance reports on a monthly basis which reflect: Manage customers' repair/lease/exchange orders and warranty claims while closely monitoring that the suppliers conform to contractually agreed obligations based on key performance indicators (KPIs) Shop Processing Time (SPT) / Turn-Around-Time (TAT) Initiate and follow up on actions ensuring improvement plans are met
Repair shop/Supplier relations: 40%
Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned Initiate and follow up on action tracker to ensure improvement plans are met Ensure changes in supplier performance are communicated to all stakeholders Monitor and report on political and other conditions in the market place of importance to Satair's competitiveness, including competitors' behavior and activities
Process and stakeholder management: 15%
Participate in and plan external and internal visits with suppliers and customers Ensure internal and external processes are reviewed and improved where needed Identify, initiate or offer suggestions to improve efficiency internally and with suppliers
Additional Responsibilities: 5%
Other duties as assigned:
Your Boarding Pass: Required:
Associate Degree in Supply Chain. Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience. Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context. Language Fluency: Written and spoken fluency in English is required. Negotiation skills Professional and practical insight and experience with purchasing and logistics Working knowledge of English, both written and oral Working knowledge of SAP Good numeracy skills PC literacy, including word processing, spreadsheets and database use Good business acumen Up to 10% Domestic and International Travel involved Authorized to work in the US, Able to work in US without current or future need for visa sponsorship Strong communication skills, both written and verbal, in English
Preferred:
B.S. Engineering is preferred Technical Proficiency: Demonstrated experience and skill in the use of PC software (e.g., Google Suite) as well as internal company operating systems relevant to repair and service management (e.g., SAP) Fluency in an additional language is highly desirable.
Physical Requirements:
Onsite or remote: Onsite 100% Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. As needed Sitting: able to sit for long periods of time in meetings, working on the computer. Daily Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. As needed Standing: able to stand for discussions in offices or on the production floor. Daily Travel: able to travel independently and at short notice. Several times a quarter Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Frequently Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Frequently
Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required. Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Satair USA, Inc.
Employment Type: US - Direct Hire
Experience Level: Professional
Remote Type: On-site
Job Family: Material Support & services
------ Job Posting End Date: 09.12.2025
Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported toemsom@airbus.com.
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Satair Group
parental leave, paid time off, profit sharing
Aug 22, 2025