Interlibrary Services Assistant

About the Cornell University Library and Interlibrary Services

With welcoming spaces, expansive collections, and innovative services across our libraries on campus, Cornell University Library is a unified community empowering academic achievement and intellectual exploration at Cornell and beyond.

Interlibrary Services provides the borrowing and lending of material, both physical and digital, for Cornell patrons and to other institutions around the world. The department also supports Cornell's Borrow Direct operation, providing expedited delivery of circulating items between thirteen Ivies Plus Libraries. Cornell interlibrary loan is in the United States top 10 of private 4-year institutions for resource sharing volume.

The Opportunity

Working under the supervision of the Head of Interlibrary Services, and in coordination with the general direction of the Borrowing and Lending Coordinators, this position assists in a variety of tasks to ensure the smooth operation of the Interlibrary Loan (ILL) and Borrow Direct services, both locally and with libraries around the world.

Daily duties may include:

• Work with counterparts from libraries around the world in providing information and assistance regarding obtaining material from Cornell University Library. Tasks require considerable judgment and thorough knowledge of CUL and ILL policies and procedures.
• Help patrons with questions about their ILL and Borrow Direct requests, problem-solve and suggest solutions.
• Perform simple and complex bibliographic verification, searching, and sending of ILL requests.
• Supports digitization services for ILL and document delivery.
• Maintain the records, processing, and billing for circulating interlibrary loan material.
• Solve workflow problems with Borrow Direct, Interlibrary Loan, and local Document Delivery.
• Answer questions from staff in other library units or departments regarding ILL and Borrow Direct policies.
• Communicate regularly with staff in other library units or departments to coordinate movement of materials and problem-solve issues as they arise.

Hours and Location

This position is typically performed on campus in Olin Library Monday through Friday. Start and end times between the core business hours of 8:00AM to 5:00PM will be determined by your supervisor and business needs.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Associate's degree and up to 2 years relevant experience or equivalent combination.
• Comfortable working with unfamiliar languages.
• Demonstrated strong interpersonal and communication skills.
• Demonstrated strong organizational skills and aptitude for detailed work.
• Demonstrated ability to collaborate with other team members to execute departmental goals.
• Demonstrated flexibility and adaptability to changing work environment while providing consistent and accurate information.
• Strong customer service orientation.
• Demonstrated experience with new and emerging technologies; must be able to work with specialized desktop applications and the internet and show demonstrated ability to learn new systems quickly and effectively.
• Strong customer service orientation.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Bachelor's degree.
• Experience working in public services.
• Experience working in an academic or research library.

Rewards and Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.

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With a founding principle of "... any person ... any study,"Cornell is anequal opportunity employer

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Cornellwelcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. Wehire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.