New

Product Engineer, Customer Communications

Tesla Motors, Inc.
108,000 - 300,000 USD
paid holidays, flex time, 401(k)
United States, California, Fremont
Aug 22, 2025
What to Expect In this role, you will lead innovative strategies to transform how Tesla communicates with customers, focusing on reducing Tesla manual communications and inbound inquiries from customers focusing on reducing Tesla manual communications and inbound inquiries from customers. You will drive the use of AI to optimize messaging copy and timing based on customer journey and actions taken in the Tesla app. Your work will enhance the customer experience through chatbots and voice solutions for basic inquiries, while enabling automated small actions. You will play a critical role in streamlining processes and supporting Tesla's mission to accelerate the world's transition to sustainable energy. Your impact will be measured by the reduction in manual communication efforts and improved customer satisfaction. Location: Fremont, CA; Austin, TX What You'll Do Develop AI-driven solutions to optimize outbound communication copy and timing Implement chatbots and voice solutions to handle customer inquiries Enable automated execution of small customer actions via chat or voice Collaborate with delivery teams to reduce manual communication workload Analyze app activity data to inform communication strategies What You'll Bring Degree in Business, Communications, or equivalent experience Proven experience in product management with a focus on communication tools Strong understanding of AI and machine learning applications for customer engagement Ability to collaborate with cross-functional teams including delivery and engineering Demonstrated experience implementing chatbot or voice solutions Excellent analytical skills to interpret app activity and user data Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $108,000 - $300,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.