Sr. Support Associate
 MultiPlan | |
401(k)
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 United States | |
 Aug 21, 2025 | |
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At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we striveto bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY Provide high quality and efficient analytical and systematic support. Provide necessary information to others within the department to complete claim processes. Analyze and closure of select claims to maximize client savings and revenue.
COMPENSATION The salary range for this position is $19.00 hourly. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. JOB ROLES AND RESPONSIBILITIES: 1. Obtain additional supporting data from Clients or various systems to complete claim processes. 2. Analyze and administer closure process on select automated claims & back up individuals on other claim closures. 3. Create and execute business correspondence to clients using multiple media formats. 4. Manage complex, escalated, and/or client initiated emails from shared email boxes. 5. Complete post claim closure payment inquiries or status. 6. Adhere to client TAT requirements as relates to response time and required actions. 7. Analyze and process agreement on claims that require manual intervention. 8. Ensure notes, codes and appropriate closure processes for claims are followed and documented in applicable systems. 9. Manage departmental reports and projects as required. 10. Provide backup duties for Vendors, Support Associates, and Receptionist as needed. 11. Collaborate, coordinate, and communicate across disciplines and departments. 12. Ensure compliance with HIPAA regulations and requirements. 13. Demonstrate Company's Core Competencies and values held within. 14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. 15. Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role.
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