New

User Support Technician

Coperion Corporate
United States, Missouri, Kansas City
Aug 21, 2025
Shift 1 (United States of America) We are now seeking a User Support Technician to join our team! This role is responsible for providing comprehensive end-user IT support, troubleshooting hardware and software issues, and ensuring effective incident resolution within organizational standards. Supports global IT projects and maintains high-quality customer service for internal clients. Work You'll Do: Respond promptly to internal client requests and concerns, providing professional advice, explaining solutions, and managing expectations. Support employees with technical problems related to hardware, software, peripherals, and mobile devices through diagnostic procedures and troubleshooting. Set up, configure, and maintain a variety of IT equipment including laptops, desktops, printers, and mobile devices; install new hardware and software as needed. Log, track, and escalate tickets as necessary, ensuring detailed documentation and timely resolution of incidents, and update the Knowledge Base regularly. Collaborate with global teams on escalations, participate in 24/7 on-call rotations, and support video conference setups and executive service requests. Basic Qualifications: Minimum of 2 years' experience in IT technical support, handling end-user issues. Associate or bachelor's degree in computer science, information technology, or a related field, or equivalent experience. Knowledge of identity management, active directory, network fundamentals, and ITIL frameworks. Understanding of security protocols, virus protection, malware detection, and SOX compliance requirements. Preferred Qualifications: Additional ITIL training and certifications. Experience with remote support, video conferencing setup, and global support environments. Strong communication, troubleshooting, documentation, and customer service skills. Ability to learn and support multiple technologies and support a diverse, global organization. Who we are: Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com. EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".