Field Support Infrastructure Ops Analyst III Detroit metro

Field Services Infrastructure Operations Analyst III

The Field Support Infrastructure Operations Analyst will work under general supervision to support Comerica's entire MI market along with Toronto and is responsible for basic technology operations tasks. This role collaborates with various technology teams, vendors, and Senior Infrastructure Operations members to identify opportunities, solve problems, resolve incidents/requests, change orders associated with operations, and provide budgetary support to management regarding resources, hardware/software. This candidate should be polished in their written and verbal communication delivery, capable of building strong customer relationships and self-motivated. Required to be on site 5 days a week. Primary location is Auburn Hills but also expected to rotate between other various MI Locations. Must be flexible as this position expected to rotate in a shared 24/7 on-call schedule. Polite and Friendly Attitude - A positive demeanor, friendliness, and self-assuredness are essential traits. Colleagues should feel comfortable approaching the candidate for assistance. Multitasking and Time Management - This role often involves juggling multiple tasks simultaneously. Strong multitasking skills and effective time management are valuable. Computer Literacy and Tech Savviness - Proficiency in basic computer skills and a talent for technology are fundamental. This position should be comfortable navigating various devices and platforms.

Position Responsibilities:
System Operations

• Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests.
• Identify potential operational issues in projects, request fulfillment and individual assignments.
• Monitor operational performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools.
• Provide system failure analysis and recovery recommendations.
• Participate in Business continuity planning and testing.
• Serve as liaison with non-technical people, operations personnel, and/or field service personnel; interact directly with customers to negotiate solutions and implementation specifics.
• Perform system provisioning, analysis and tuning.

Support

• Work closely with others to perform technical analysis and make recommendation on minimally complex problems and incidents.
• Second line support for incident management problems and issues related to select applications.
• Works closely with others to identify and resolve root cause behind reported problems and issues.
• Assist in the development and/or maintenance of operational documentation.
• Conduct proactive maintenance toward select systems.
• Participate in the design, development, testing and implementation of enhancements required to maintain business unit success.
• Evaluate business processes and company policies to enhance process workflows.
• Provide support in a 24x7 data center and/or 24x7 on-call support.

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - disability/veteran.