Fire Protection & OEM Inside Sales Representative

Kennedy Valve, a member of the McWane family of companies, is a gray and ductile iron foundry and computerized machining and assembly company. We have been an active community partner in Elmira, New York, for over 125 years.

People provide peace of mind water solutions.

To save lives, resources, and property by supplying the best waterworks and fire protection products in the world.

Our culture is important to us and forms the foundation for everything we do. Successful Team Members will embrace and perform in accordance with our following core values:

Safety: People First - Step Up

Environment: Protect Our Communities - Keep It Clean

Leadership: I am Always On Stage - First Manage My Own Words & Behaviors

Accountability: Lead Myself Well - Own It, Correct It, Learn From It, Move On

Excellence: Always Working To Be Better - Value & Add Value

Trust: The Speed Of Trust - Build, Don't Break

Teamwork: Help Each Other Be Great - Win Together

Communication: Clear, Candid, & Constructive - Right Words, Right Time, Right Way

WHY KENNEDY VALVE?

Kennedy Valve (KV) offers great wages and benefits packages, as well as stability and a sense of team!

• Competitive Salary $52,924-$65,377
• Vacation allotment available beginning at time of hire
• 12 Paid Holidays and Paid Sick Leave
• Retirement: 401(k) & Roth IRA - 100% match on first 2% of employee contribution, 50% match on next 2%
• Educational Reimbursement after one year of service
• Comprehensive Medical, Vision, and Dental plan options

SUMMARY:

The International Inside Sales position is responsible for providing international customers with support and service while addressing the components of processing purchasing orders and returns, as well as managing the diverse needs of customers around the globe.

DUTIES AND RESPONSIBILITIES:

• Possesses a strong sense of urgency and ownership of the position and follows all KV requirements necessary to achieve complete customer satisfaction
  • Complete customer advocate and customer champion to ensure all internal and external avenues are taken to achieve customer satisfaction
• Manages all international open orders, quotes, pricing discrepancies, etc.
  • Generates customer quotes upon request utilizing MS Dynamics AX
  • When needed, request part codes from Sales Technical Support
  • Works directly with Territory Managers to verify and confirm pricing to use
  • Responds/Acknowledges all inquiries in a timely manner (24-48 hours)
• Order Entry
  • Disseminate inquiries to Kennedy Valve (KV) partners as needed to respond to the inquiry
  • Review all PO details to ensure all KV terms and conditions are included and agreed to
  • Confirm price and delivery are accurate to KV quote
  • Confirm accurate delivery address is included on PO
  • Confirm Part Numbers are correct
  • Provide order confirmation to customers within 24-48 hrs. of order acceptance
    • No order will be accepted or confirmed without ALL conditions provided on PO are accepted by Kennedy Valve and agreed to by Customer
    • Order confirmation to be signed and returned before order will be released to build
• Works seamlessly with Export Coordinator
  • Release orders to Shipping to process for shipment when product is reserved to order
  • Confirm weights and dimensions, address information, and shipping terms
  • Assist the export coordinator as needed and requested
• Screens and maintains screening results on all inquiries using KV Project form

REQUIREMENTS:

• Associate's degree preferred
• Strong organizational and communication skills required
  • Communicates directly and immediately with customers, International Sales staff, and internal departments at KV to resolve issues as needed
  • Cultivates and maintain relationships with customer base
  • Some exposure to international accounts is likely. Ability to speak more than one language is a plus.
• Personable, able to build trust quickly
• Strong computer skills with ability to adapt to new software easily
• Proven ability to navigate complex situations
• Attention to detail and strong problem-solving skills

WORK ENVIRONMENT:

• Typical office setting with occasional exposure to the production floor and shipping department
• Office hours may vary according to international customer need
• Minimal travel requirements to other McWane facilities and suppliers

Kennedy Valve Co. is an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform substance abuse testing. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation , veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.