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Lead Front Desk Administrative Supervisor

The University of North Carolina at Greensboro

$37,851 - $41,369

United States, North Carolina, Greensboro

Aug 21, 2025

Posting Details

Requisition Number	S3010
Position Number	013721
Position Classification Title	Administrative Support Sup
Functional Title	Lead Front Desk Administrative Supervisor
Position Type	Staff
University Information	Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit	Our mission is to provide collaborative health care designed to empower students to develop lifelong skills that enhance their physical, psychological and wellness status in an inclusive and affirming environment and promote student success and retention. Student Health Services... Provides student-centered, medical, counseling and wellness services which are affordable and accessible Utilizes a multidisciplinary and collaborative approach to wellness and health care Provides an environment of inclusion, respect and appreciation of diversity Promotes professional excellence, responsiveness and ethical practice Is committed to the support of the educational, research and service missions of the University
Position Summary	Office Manager: Office Management Oversees 1.5 FTE Administrative Support Associates (training, work plans, leave, evaluations and timesheets) Oversees effectiveness and efficiency of clinic flow as it moves through the front desk (check in, check out, client scheduling, records and documentation requests) Collaborates with Counseling and Psychological Services (CAPS)/Campus Violence Response Center (CVRC) Leadership Team Responds to departmental acquisition needs (special order materials, catering needs, outreach materials, administrative support for staff recruitment etc.) Manages staff clinical schedules under the supervision of Counseling and Psychological Services (CAPS)/Campus Violence Response Center (CVRC) Leadership
Minimum Qualifications	HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND TWO YEARS OF PROGRESSIVELY RESPONSIBLE ADMINISTRATIVE/OFFICE MANAGER EXPERIENCE, INCLUDING SOME EXPERIENCE AS A LEAD WORKER; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications	Prior experience in a university environment. Prior experience and demonstrated proficiency with Excel, Banner 9, Chrome River and web-based software applications. Prior experience and demonstrated skill with customer service etiquette, Mental Health and Psychiatry knowledge. Prior experience in supervision.
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Special Instructions to Applicants	Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number
Recruitment Range	$37,851 - $41,369
Org #-Department	Student Health Services - 44604
Work Hours of Position	Standard hours are 8 A.M - 5 P.M., M-F
Number of Months per Year	12
Posting Requirements
Job Family	Administrative & Managerial
Career Banded Title	Administrative Support Sup
Open Date	08/21/2025
Close Date	09/11/2025
FTE	1.000
FLSA	Non-Exempt
If other, please indicate
If time-limited, please specify end date for appointment.
Salary Grade Equivalency