Coordinator, Program Advisor

Coordinator, Program Advisor - North Campus

FUNCTION: Provide leadership to assure that advising are leading edge and adhere to the highest standards of quality. The function of the Coordinator is to lead team of Program Advisors to ensure consistency in Pathway advising and student success.

Essential Job Functions:

• Supervise Program Advisors in the case managed student advising by Pathway.
• Lead initiatives in areas of student advising support; early alerts, targeted communications, and retention events.
• Interview, select, train, supervise, and evaluate a diverse staff through the performance management system. Make appropriate staffing recommendations in accordance with College policies and procedures.
• Coordinate schedules to ensure adequate office coverage and approve payroll.
• Monitor retention interventions that address the characteristics and needs of the individuals in the program.

Additional Job Functions:

• Facilitate timely, professional communication and problem resolution strategies with students.
• Consult and collaborate with the Director, Advising, Career & Transfer. Submit monthly and annual written reports including professional improvement and growth activities.
• Represent SJC with outside educational institutions, internal departments, and professional organizations. Serve as department liaison and on campus/college committees as requested.
• Communicate with students to resolve issues related advising.

Knowledge, Skills and Abilities:

• Maintain a personal and professional commitment to the college values and the success of SJC and its students.
• Must be team-oriented with the ability to work well with other staff and faculty members in the development and administration of programs within Student Development, retention, career, transfer, and completion as well as throughout the college.
• Excellent oral & written communication, interpersonal, organizations and presentation skills as well as possess personal computer literacy.
• Be knowledgeable of and responsive to FERPA law and regulations.
• Ability to manage numerous tasks simultaneously as well as develop new projects and programs with little supervision.
• Ability to safeguard sensitive and/or confidential information from intentional or unintentional disclosure.
• Ability to meet deadlines for assigned reports and projects.
• Ability to interview, select, train, supervise, and evaluate employees.
• Ability to provide feedback, support, and encouragement to staff members.
• Ability to perform all the essential functions of the position.

Required Education:

• Bachelor's degree from a regionally accredited college/university required.

Required Experience:

• 2 or more years of experience providing various modes of educational planning & counseling in a community college system.
• Experience in educational planning and academic advising, student success and retention.
• Knowledge and experience with administering and evaluating college-level assessments, including computerized tests.
• Experience with creating and fostering student success, retention and completion.

Preferred Experience:

• Knowledge and experience with Banner Student Systems or other student database software systems preferred.

NOTE: This position has limited opportunity for remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.

Salary Grade: 113

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req5796

Posting Close Date: 9/4/2025