Administrative Assistant

The Administrative Assistant provides comprehensive support to the Hotel and Senior Living Asset Management and Development groups. The Administrative Assistant works independently, performing a wide range of administrative and clerical support duties. The position requires intuition, excellent organization, communication and interpersonal skills, and the ability to provide timely information and services to a wide range of internal and external clients.

Administrative Support:

Arrange and coordinate meetings, reserve conference rooms, and manage catering for internal and external events.
• Schedule calls and meetings with operators and manage the team meetings calendar (monthly, quarterly, property reviews, discipline-specific calls, and budget meetings).
• Manage incoming and outgoing mail, scan and file electronic materials, and maintain both electronic and hard copy filing systems.
• Organize annual rotation of site visit logs, budgets, and quarterly filings.
• Maintain and update hotel and senior living contact sheets, including asset manager assignments and operator contacts.
• Provide note-taking assistance for calls and meetings, accurately record follow-up action items, distribute and track responses.
• Arrange air/hotel/car travel.
• Prepare itinerary, trip files, dinner meetings, as needed prior to travel.
• Administer expense reports upon return for team members.

Reporting / Projects / Communications:

• Assist with preparing, saving, and printing monthly and quarterly budget reports.
• Download, organize, and maintain a variety of recurring financial and operational reports.
• Update and consolidate databases and files such as legal cases, development projects, financing deals, and unit changes as required.
• Format and organize files, PowerPoint presentations, and responses for internal and external use.
• Track operator deliverables to ensure timely submission of monthly, quarterly, and annual reports.
• Maintain contact sheets and entity tracking, including Officer Lists and Articles of Incorporation.
• Retrieve, copy, and save documentation from central files and SharePoint.
• Save emails and approval communications for audit purposes.
• Manage and respond to large-scale communications to hotels and senior living communities as well as respond to guest complaints.

Operational and Technical Support:

• Maintain RMR Central and SharePoint sites, ensuring proper document management and website updates for Senior Living and Hotel Asset Management.
• Forward tax bills, request information from operators (licenses, floor plans, COIs), and pull permits or building information as needed.
• Coordinate, procure, and distribute industry-specific publications as needed.

Team and Culture Support:

• Assist in organizing team outings, birthday cards, meetings, and other team events.
• Act as a liaison for industry sponsorships, coordinating and implementing related activities

Additional Duties:

• Complete miscellaneous requests as needed across various operators (e.g., hotel operator website/photography audits).
• Provide impeccable follow-up and keep staff informed on the status of projects and completed tasks.
• Exercise sound judgment and discretion, particularly with sensitive or non-public information.

• Bachelor's degree required.
• 3+ years' experience supporting senior executives, preferably in commercial real estate.
• Proficiency with Microsoft Office and Adobe Acrobat.
• Excellent written and verbal communications skills. An assessment will be administered for computer and communications skills.
• Strong administrative skills with the ability to take initiative and proactively keep projects on schedule.
• A high level of organization, thorough attention to detail, and ability to multitask.
• A team player with a client service attitude toward immediate team and company members.
• Impeccable follow-up skills and commitment to keeping staff informed of status of projects and completed tasks.
• The ability to exercise sound judgment and discretion, particularly with sensitive non-public information.
• Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.