Mgr, Customer Service
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![]() United States, Colorado, Colorado Springs | |
![]() 2221 East Bijou Street (Show on map) | |
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This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
This position is responsible for the coaching and development of a team of supervisors in a fast-paced, dynamic call center environment. The manager is accountable for meeting and exceeding departmental and call center goals. This position is responsible for the management of customer service staff including all activities that contribute to ensuring customers receive the best service possible.
Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage projects Knowledge of all functions and related tasks in the area of customer relation Knowledge of applicable products and services Knowledge of general accounting and billing procedures Required Education Bachelor's degree in business or related field (MBA preferred); or equivalent experience Required Related Work Experience and Number of Years Customer service/call center experience - 7-10 Supervisory/management experience - 5+ WORKING CONDITIONS Office environment Exposure to moderate noise level Travel may be required Hours may vary CCS530 2025-59984 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. This job posting will remain open until 2025-09-03 05:30 AM (UTC) and will be extended if necessary. The base pay for this position generally is between $68,300.00 and $109,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. |